At a Glance
- Tasks: Engage with customers via email, chat, and phone to resolve queries and enhance satisfaction.
- Company: Join a dynamic Manchester-based organisation focused on betting and media services.
- Benefits: Enjoy hybrid working, competitive salary, and company-wide bonus schemes.
- Other info: Work remotely with one office day per week and participate in networking events.
- Why this job: Be part of an innovative culture in the exciting Media & Agency industry with growth opportunities.
- Qualifications: Experience in the betting industry and strong communication skills are essential.
The predicted salary is between 34000 - 36500 £ per year.
- Remote working with commute into office 1 day per week
- Starting salary of £34,000
About Our Client
This opportunity is with a medium-sized organisation based in Manchester, known for its commitment to delivering betting & media services.
Job Description
Key responsibilities will consist of:
- Respond promptly and professionally to customer queries via email, live chat, and phone.
- Provide guidance on sportsbook products and services to ensure customer satisfaction.
- Resolve customer issues effectively, escalating complex cases when necessary.
- Monitor campaign performance and pacing to ensure expected outcomes are achieved, troubleshooting and optimising as needed to enhance results
- Collaborate with Executives, Senior Executives, and the Global Hub team to generate precise and detailed weekly/monthly campaign performance reports, often using Microsoft Excel, and lead client calls to present findings when required
- Provide performance commentary that offers valuable insights and actionable recommendations for clients, identifying trends and suggesting platform-specific strategies to capitalise on opportunities or mitigate risks
- Deliver high-quality presentations to clients
- Liaise with internal teams to ensure client needs are met
- Keep abreast of industry trends and competitor activity
- Participate in networking events to promote the company and its services
- Serve as the primary social point of contact for clients, ensuring their continued confidence in the team\'s and agency\'s social media performance
- Maintain a strong understanding of media and technology advancements that impact the client\'s business, providing informed guidance and strategic recommendations
The Successful Applicant
A successful Betting Customer Service Executive should have:
- Experience required within betting industry.
- A strong interest in sports and a good understanding of sportsbook products.
- Excellent written and verbal communication skills.
- Previous experience in customer service, ideally within the leisure, travel, and tourism industry.
- Ability to handle multiple tasks in a fast-paced environment.
- Proficiency with basic computer applications and CRM systems.
- A positive attitude and problem-solving mindset.
- Attention to detail and a commitment to delivering top-notch service.
What\'s on Offer
- A competitive salary range of £34,500 - £36,500
- A vibrant company culture that values creativity and innovation
- Hybrid working, with increased flexibility
- Opportunities for professional development and growth
- The chance to work in the exciting Media & Agency industry in Salford
- Company wide bonus schemes
- Collaborative working environments
- Exposure to large industry potential with L&D support
#J-18808-Ljbffr
Online Betting Customer Executive in Salford employer: Michael Page (UK)
Join a vibrant medium-sized organisation in Manchester that champions creativity and innovation within the online betting and media sector. With a competitive salary, hybrid working model, and a strong focus on professional development, this role offers a unique opportunity to thrive in a collaborative environment while engaging with industry trends and client needs. Experience the excitement of the Media & Agency industry while enjoying a supportive culture that values your contributions and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Online Betting Customer Executive in Salford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page (UK). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page (UK) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Online Betting Customer Executive in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page (UK):Your cover letter is your chance to shine! Tell us why you want to work at Michael Page (UK) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page (UK)!
How to prepare for a job interview at Michael Page (UK)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
