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- Tasks: Lead a dynamic team in a fast-paced contact centre environment.
- Company: A top recruitment firm in the UK with a vibrant culture.
- Benefits: Attractive salary, career growth, and a high-energy work atmosphere.
- Why this job: Make a real impact by driving performance and fostering team spirit.
- Qualifications: Proven leadership experience in a contact centre setting.
- Other info: Join a supportive team focused on achieving operational excellence.
The predicted salary is between 50000 - 60000 £ per year.
A leading recruitment firm in the UK seeks a Senior Contact Centre Leader to oversee a customer-facing operation. This role involves managing a team of 50-60 FTE, driving performance while creating a high-energy culture. The ideal candidate will have a strong delivery mindset and significant experience in a contact centre environment. With a salary range of £50,000-£60,000, this position demands an engaging leadership style to achieve operational goals in a fast-paced setting.
On-Site Contact Centre Leader (50-60 FTE) employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Contact Centre Leader (50-60 FTE)
✨Tip Number 1
Network like a pro! Reach out to your connections in the contact centre industry and let them know you're on the hunt for a leadership role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by practising common questions specific to contact centre leadership. Think about how you can showcase your experience in driving performance and creating a high-energy culture. We want you to shine!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your commitment.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate and keeps everything in one place!
We think you need these skills to ace On-Site Contact Centre Leader (50-60 FTE)
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, make sure to highlight your unique leadership style. We want to see how you engage and motivate your team, so share specific examples of how you've created a high-energy culture in previous roles.
Demonstrate Your Delivery Mindset: We’re looking for someone with a strong delivery mindset, so be sure to showcase your achievements in driving performance. Use metrics or specific outcomes to illustrate how you've successfully met operational goals in a contact centre environment.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to this role. We appreciate when candidates connect their experience directly to the job description, showing us why you're the perfect fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Numbers
Make sure you’re familiar with key performance metrics relevant to contact centres. Be ready to discuss how you've driven performance in previous roles, and have specific examples of how you improved team efficiency or customer satisfaction.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think about how you create a high-energy culture and engage your team. Share anecdotes that highlight your ability to motivate and inspire others, especially in a fast-paced environment.
✨Understand the Company Culture
Research the recruitment firm thoroughly. Understand their values and what they look for in a leader. Tailor your responses to reflect how your experience aligns with their culture and operational goals.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company. Inquire about their current challenges in the contact centre and how they envision the new leader contributing to solutions. This shows you're proactive and genuinely interested.
