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For Companies At a Glance
- Tasks: Lead and enhance customer experience strategies in the housing sector.
- Company: A leading organisation in the housing sector with a focus on customer satisfaction.
- Benefits: Up to £80,000 salary, 33 days annual leave, rewards scheme, and employee assistance programme.
- Why this job: Make a significant impact on customer experience while enjoying a hybrid work model.
- Qualifications: Extensive experience in customer experience leadership and stakeholder management.
- Other info: Join a dynamic team dedicated to improving housing services.
The predicted salary is between 48000 - 64000 £ per year.
A leading Housing sector organisation is seeking a Head of Customer Experience. This role involves strategic and operational leadership within a hybrid working model. Ideal candidates will have extensive experience in CX leadership and stakeholder management.
The position offers a salary of up to £80,000 and generous benefits including 33 days of annual leave, access to a rewards scheme, and an employee assistance programme.
Head of Customer Experience - Housing (Hybrid) in Northallerton employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience - Housing (Hybrid) in Northallerton
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s customer experience strategies. We want you to show off your knowledge and passion for CX, so think about how you can align your vision with theirs.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've improved customer experience in previous roles. We love hearing about real-life successes that demonstrate your leadership abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate candidates who are eager to make a difference in the housing sector.
We think you need these skills to ace Head of Customer Experience - Housing (Hybrid) in Northallerton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your experience in customer experience leadership. Highlight specific achievements and skills that align with the role, especially in stakeholder management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your background makes you the perfect fit for this hybrid role.
Showcase Your Strategic Thinking: In your application, demonstrate your strategic approach to customer experience. Share examples of how you've led initiatives that improved CX in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Michael Page (UK)
✨Know Your CX Stuff
Make sure you brush up on the latest trends and best practices in customer experience. Be ready to discuss your previous successes in CX leadership and how you've managed stakeholders effectively.
✨Showcase Your Strategic Thinking
Prepare examples of how you've developed and implemented CX strategies in the past. Think about how you can align these strategies with the goals of the housing sector organisation you're interviewing with.
✨Emphasise Your Leadership Style
Be clear about your approach to leading teams, especially in a hybrid working model. Share specific instances where your leadership has positively impacted customer experience and team performance.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the organisation. Inquire about their current CX challenges and how they envision the Head of Customer Experience contributing to their success.
