At a Glance
- Tasks: Build strong client relationships and manage customer queries in a dynamic remote role.
- Company: Join a leading company in the mortgage industry with a focus on customer service.
- Benefits: Enjoy competitive pay and the flexibility of remote work.
- Other info: Great opportunity for growth in a supportive and collaborative environment.
- Why this job: Make a real difference by helping clients navigate their mortgage needs.
- Qualifications: Experience in mortgage sales or customer service, with strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
- Temp ongoing
- Glasgow City Centre
About Our Client
A leader in their field
Job Description
- Client Relationship Management: Build and maintain strong, long-lasting relationships with clients
- Lead Generation: Qualify and follow up on inbound leads, identifying client requirements and converting them into viable sales opportunities.
- Handle inbound and outbound calls as well as communicate via digital channels to manage customer queries, resolve issues, and offer product guidance.
- Maintain accurate records of customer interactions and opportunities in the CRM system.
- Collaboration: Work closely with the KAM in the field, underwriting and processing teams to ensure smooth mortgage applications and a high level of customer service.
- Compliance: Ensure all sales activities comply with industry regulations, company policies, and best practices.
- Provide feedback from customers to internal teams to help improve product/service offerings.
The Successful Applicant
- Previously worked in the mortgage industry ideally telephone sales, account management, or customer service.
- Strong interpersonal and communication skills (verbal and written).
- Ability to build rapport and maintain long-term client relationships.
- Self-motivated and target-driven with a positive attitude.
- Proficient in CRM systems and Microsoft Office applications.
- Strong organizational and time management skills.
- Ability to handle objections and negotiate effectively.
What\'s on Offer
A competitive rate and remote working
Mortgage Customer Service (Temp and Remote!) in Glasgow employer: Michael Page (UK)
Join a leading company in the mortgage industry that values strong client relationships and offers a supportive remote work environment. With a focus on employee growth, you will have access to ongoing training and development opportunities, ensuring you thrive in your role while enjoying a competitive rate. Our collaborative culture encourages feedback and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Customer Service (Temp and Remote!) in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Mortgage Customer Service role. Highlight your experience in the mortgage industry and how your skills can help build those long-lasting client relationships.
✨Tip Number 3
Don’t just wait for the phone to ring! Reach out to your network and let them know you’re on the hunt for this role. You never know who might have a lead or a connection that could help you land the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to dive into the mortgage world.
We think you need these skills to ace Mortgage Customer Service (Temp and Remote!) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in customer service and any relevant skills that match what we're looking for, like your ability to build relationships and handle queries.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the mortgage industry and how your previous experience makes you a great fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your strong interpersonal skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Stuff
Before the interview, brush up on your knowledge of the mortgage industry. Familiarise yourself with common terms and processes, as well as the specific products offered by the company. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your verbal communication. Also, prepare examples of how you've successfully handled customer queries in the past.
✨Demonstrate Relationship Building
Think of specific instances where you've built strong relationships with clients or colleagues. Be ready to share these stories during the interview, highlighting your interpersonal skills and ability to maintain long-term connections. This will resonate well with the interviewers looking for someone who can foster client relationships.
✨Be Ready for Compliance Questions
Since compliance is crucial in the mortgage industry, prepare to discuss how you've ensured adherence to regulations in previous roles. Have examples ready that demonstrate your understanding of industry standards and your commitment to following best practices.
