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- Tasks: Build and own planning frameworks, create capacity plans, and automate performance dashboards.
- Company: Fast-growing contact centre operation in Manchester with a focus on innovation.
- Benefits: Salary of £45,000 - £50,000, hybrid working model, and growth opportunities.
- Why this job: Join a dynamic team and optimise resource forecasts for impactful results.
- Qualifications: Advanced Excel skills and strong analytical mindset, preferably in sales or contact centres.
- Other info: Exciting career growth potential in a collaborative environment.
The predicted salary is between 45000 - 50000 £ per year.
A fast-growing contact centre operation in Manchester is seeking an ambitious Planning Analyst to build and own the planning framework. You will create capacity plans, automate performance dashboards, and partner closely with teams to optimize resource forecasts.
Essential skills include advanced Excel and a strong analytical mindset, particularly within a sales or contact centre environment.
This role offers a salary of £45,000 - £50,000 with opportunities for growth and a hybrid working model.
Strategic Resource Planning Lead - Contact Centre Growth in Manchester employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Resource Planning Lead - Contact Centre Growth in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the contact centre industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you've got advanced Excel skills, create a mini-project or dashboard that showcases your analytical mindset. Bring it along to interviews to demonstrate your capabilities.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would optimise resource forecasts and be ready to discuss your strategies. Practice makes perfect, so run through potential scenarios with a friend.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team.
We think you need these skills to ace Strategic Resource Planning Lead - Contact Centre Growth in Manchester
Some tips for your application 🫡
Show Off Your Analytical Skills: Make sure to highlight your analytical mindset in your application. We want to see how you've used data to drive decisions, especially in a sales or contact centre environment. Use specific examples to demonstrate your expertise!
Excel is Key: Since advanced Excel skills are essential for this role, don’t forget to mention any relevant experience you have with Excel. Whether it’s creating complex spreadsheets or automating tasks, let us know how you’ve used Excel to make an impact.
Tailor Your Application: Take the time to tailor your application to the job description. We love seeing candidates who understand our needs and can articulate how their skills align with the role. It shows us you’re genuinely interested in joining our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Numbers
Make sure you brush up on your Excel skills before the interview. Be ready to discuss how you've used advanced Excel functions in previous roles, especially in creating capacity plans or performance dashboards. This will show that you can hit the ground running.
✨Understand the Contact Centre Landscape
Familiarise yourself with the current trends and challenges in the contact centre industry. Being able to discuss these topics will demonstrate your analytical mindset and show that you're genuinely interested in the role and the company.
✨Prepare Real-Life Examples
Think of specific instances where you've optimised resource forecasts or improved planning frameworks. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's growth plans and how the Planning Analyst role fits into that vision. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.
