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For Companies At a Glance
- Tasks: Lead and inspire a team of managers to drive sales performance in a dynamic contact centre.
- Company: Join a people-focused company known for its excellent culture and growth opportunities.
- Benefits: Competitive salary, bonuses, 28 days holiday, and professional development.
- Why this job: Shape the future of a growing business while developing your leadership skills.
- Qualifications: Experience in leading sales teams and managing multiple managers in a fast-paced environment.
- Other info: Exciting growth phase with a supportive leadership team and a vibrant office atmosphere.
The predicted salary is between 45000 - 60000 £ per year.
A newly created senior role with real progression opportunity.
About Our Client
Are you a confident, fast-paced Sales Leader who thrives in a results-driven contact centre environment? This is a newly created senior leadership role within a growing, people-focused and highly regulated business - a company known for its excellent culture, collaborative environment, and commitment to doing things the right way. We’re looking for someone with telesales, contact centre and B2C experience, who has proven success managing managers and driving high-performing teams through data, coaching, and accountability.
Job Description
Reporting directly to the Head of Sales, you’ll play a pivotal role in shaping and delivering the company’s ambitious growth plans. You’ll lead a group of five managers (four team managers and one admin manager), responsible for around 70 people in total. Two of your managers are experienced; two are newly promoted - so your ability to develop and empower others will be key. This is a hands-on, senior sales leadership position where you’ll:
- Drive performance across telesales and warranty teams through strong KPI management
- Identify performance gaps quickly and act decisively to resolve them
- Lead with trust, transparency and pace - no micromanagement, but high accountability
- Deliver strong sales results within agreed timescales
- Foster a "get it done" culture built on ownership, data-led decisions and high standards
You’ll also be joining at an exciting time of growth and investment, with a supportive SLT, great energy in the office, and a genuine opportunity to progress internally.
The Successful Applicant
You’ll already be operating as a Senior Sales Manager or equivalent in a fast-moving, call centre-based environment and have experience:
- Leading Sales and/or Telesales teams in a B2C environment (essential)
- Managing multiple managers for at least 18 months
- Driving sales performance through structured coaching, data analysis, and KPIs
- Handling difficult conversations with clarity and confidence
- Developing people - helping your managers grow into stronger leaders
- Working logically and methodically, keeping multiple projects moving at pace
You’ll be the kind of leader who’s trusted to deliver, thrives under pressure, and brings a strong mix of commercial focus and emotional intelligence.
What’s on Offer
Salary: £45,000 (with scope to rise internally) OTE: £70,000-£85,000+ (monthly bonuses, accelerators, and trust bonuses linked to sales, and 5* performance) 28 days holiday + bank holidays Professional training and development Hours: Monday-Friday, full-time office-based (some flexibility for occasional home working)
Senior Contact Centre Manager in Manchester employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Contact Centre Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Contact Centre Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to sales leadership and team management. We recommend using the STAR method to structure your answers, showcasing your experience in driving performance and developing others.
✨Tip Number 3
Showcase your data-driven approach! Be ready to discuss how you've used KPIs to drive results in previous roles. Bring examples of how you've identified performance gaps and acted decisively to resolve them – this will really impress potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our people-focused culture.
We think you need these skills to ace Senior Contact Centre Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Contact Centre Manager role. Highlight your leadership experience, especially in managing teams and driving sales performance, as this is what we’re really looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for our culture and how your past experiences have prepared you for this exciting opportunity. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your work history, focus on specific achievements that demonstrate your ability to lead teams and drive results. Use data and examples to back up your claims – we love numbers that tell a story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Numbers
As a Senior Contact Centre Manager, you'll need to demonstrate your ability to drive performance through data. Brush up on key metrics and KPIs relevant to the role, and be ready to discuss how you've used data to improve team performance in the past.
✨Showcase Your Leadership Style
This role requires a hands-on leader who empowers others. Prepare examples of how you've developed managers and fostered a culture of accountability. Highlight your approach to coaching and how you’ve successfully navigated difficult conversations.
✨Emphasise Cultural Fit
The company values a collaborative environment and a strong culture. Be sure to convey your alignment with these values during the interview. Share experiences where you've contributed to a positive workplace culture and how you plan to maintain it.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making under pressure. Think about past challenges you've faced in a contact centre environment and how you resolved them, focusing on your logical and methodical approach.
