- Leading company with excellent benefits.
- Amazing career development and progression.
About Our Client
This role is with a company in the FMCG industry based in Manchester.
Job Description
- Coordinate product changes/formulations and updates with internal teams and customers.
- Manage critical paths and milestones.
- Manage multiple projects simultaneously.
- Ensure all customer queries and concerns are addressed promptly and accurately.
- Collaborate with stakeholders to maintain smooth workflows and processes.
- Monitor and manage timelines for product changes to ensure timely delivery.
- Maintain accurate records and documentation for product changes and customer interactions.
- Identify and resolve potential issues related to customer service and product changes.
- Provide regular updates and reports to management on progress and challenges.
- Support continuous improvement initiatives within the customer service department.
- Managing stock transition between old and new products.
The Successful Applicant
A successful Product Change & Customer Coordinator should have:
- Experience in customer service or a similar role in the FMCG industry.
- Very strong organisation and time-management skills.
- Excellent communication and interpersonal abilities.
- Strong stakeholder management skills.
- Proficiency in managing multiple tasks and meeting deadlines.
- Attention to detail and a proactive approach to problem-solving.
- Confidence in working with internal and external stakeholders.
Desirable
- Experience in the FMCG industry (not essential).
What's on Offer
- Salary ranging from £31,500 to £34,000, dependent on the level of experience.
- Permanent position based in Manchester.
- 50% hybrid (week 1: 2 days wfh, week 2: 3 days wfh).
- Company pension matched up to 8%.
- Private healthcare and life assurance.
- Occupational health on site.
- Free parking.
- Extra holidays reward for full attendance.
People are at the heart of Michael Page.
We are committed to creating an inclusive environment.
As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences.
If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
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