At a Glance
- Tasks: Lead a team to enhance housing services and support tenants effectively.
- Company: Reputable local authority in the Midlands with a focus on community welfare.
- Benefits: Competitive salary, permanent position, and opportunities for career growth.
- Other info: Supportive work environment with a focus on professional development.
- Why this job: Make a real difference in people's lives through impactful housing services.
- Qualifications: Experience in tenancy management and team leadership in social housing.
The predicted salary is between 38555 - 47123 £ per year.
Work for a leading local authority in the midlands. My client is a leading local authority based in the midlands with over 1500 social houses in that area, this local authority delivers high‐quality council homes and landlord services to support resident's housing needs.
Provide leadership and manage the day-to-day operations of the Housing Officer Team to create a strong performance culture and provide excellent service delivery, ensuring workloads and areas of focus align with service need and priorities. Be accountable for the management of the tenancy management function, ensuring the effective and efficient use of personnel and other resources in support of continuously improved service delivery and outcomes for tenants.
Oversee and monitor support for new tenants through the lettings process, ensuring timely allocations minimising rent loss. Ensure that tenants are provided with clear and compassionate advice, assistance and information through a range of channels including home visits, telephone and written communication efficiently and courteously with particular emphasis on customer care.
Promote financial inclusion and independence by ensuring officers are referring tenants to the relevant teams/partners for specialist advice on rent payments, income maximisation and rent recovery.
The Successful Applicant
- Technical and professional skills, expertise and experience in a tenancy management based role in social housing.
- Experience of working with and establishing partnerships and networks.
- Understanding of tenancy management principles, including the use of data to develop tenant focused services.
- Understanding of legislative and regulatory requirements and their significance in achieving positive outcomes for tenants, and ability to ensure effective levels of compliance, performance and assurance in a high profile and complex regulatory context.
- Successful experience of managing a high performing team with a proven ability to set clear objectives, coach and develop staff, and address under performance constructively.
- Previous experience and professional knowledge around safeguarding, antisocial behaviour and crime including delivery of best practice in a housing.
What's on Offer
- Competitive salary ranging from £38,555 to £47,123 per annum.
- Permanent position within a reputable public sector organisation.
- Opportunities to impact the housing services in the midlands.
- Supportive and professional working environment.
- Potential for career growth and development within the property department.
If you are ready to take on this rewarding role as a Senior Housing Officer in the midlands within the public sector, we encourage you to apply!
Senior Housing Officer in London employer: Michael Page (UK)
Join a leading local authority in the Midlands, where you will be part of a dedicated team committed to delivering high-quality housing services. With a competitive salary and a supportive work environment, this role offers excellent opportunities for professional growth and the chance to make a meaningful impact on the lives of residents. Embrace a culture that values compassion, teamwork, and continuous improvement as you lead the Housing Officer Team towards achieving outstanding service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Housing Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the local authority's recent projects and challenges. This shows you’re genuinely interested and ready to contribute to their mission of providing excellent service delivery.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to tenancy management and team leadership. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to landing that Senior Housing Officer role.
We think you need these skills to ace Senior Housing Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your expertise in tenancy management and any relevant partnerships you've established. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about housing services and how your background aligns with our mission. Keep it concise but impactful – we love a good story!
Showcase Your Leadership Skills:As a Senior Housing Officer, leadership is key. In your application, share examples of how you've successfully managed teams and improved service delivery. We’re looking for someone who can inspire and drive performance!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our fantastic team in the midlands!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy management principles and the relevant legislation. Being able to discuss how these apply to the role will show that you're not just interested, but also well-prepared.
✨Showcase Your Leadership Skills
As a Senior Housing Officer, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've managed teams in the past, focusing on setting objectives, coaching, and handling underperformance.
✨Emphasise Customer Care
This role is all about providing excellent service to tenants. Be ready to share specific instances where you've gone above and beyond for customers, and how you ensure clear and compassionate communication.
✨Network Like a Pro
Talk about your experience in building partnerships and networks. Highlight any collaborations with other teams or organisations that have improved service delivery, as this shows your ability to work within a community-focused environment.
