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- Tasks: Respond to customer queries and resolve concerns via phone and email.
- Company: Supportive not-for-profit organisation making a positive community impact.
- Benefits: Competitive hourly pay and skill development in customer service.
- Why this job: Join a team that values excellent service and community support.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Immediate start available; perfect for those seeking temporary work.
The predicted salary is between 13 - 16 £ per hour.
On-going temp role offering immediate start.
About Our Client: This organisation operates within the not-for-profit sector and is recognised for its commitment to supporting its community. As a medium-sized organisation, it values delivering excellent service and creating a positive impact through its work.
Job Description:
- Respond to customer queries via phone, email, and other communication channels.
- Provide accurate information and resolve customer concerns effectively.
- Maintain detailed and up-to-date records of customer interactions.
- Deliver a high standard of service to promote customer satisfaction.
The Successful Applicant:
- Experience within customer service telephony role is essential.
- Strong communication and interpersonal skills.
- Proficiency in managing customer queries and concerns efficiently.
- Attention to detail and ability to maintain accurate records.
- A proactive approach to problem-solving and task management.
- Familiarity with working in a customer service environment.
- Adaptability to work effectively in a temporary role.
- Commitment to supporting the values of the not-for-profit industry.
Please note we are unfortunately unable to consider candidates who have notice periods as this role offers an immediate start.
What's on Offer:
- Competitive hourly pay.
- Opportunity to work in a supportive not-for-profit organisation.
- Chance to develop skills in customer service and communication.
If you are passionate about providing excellent customer service and are keen to contribute to the not-for-profit sector, we encourage you to apply for this temporary opportunity.
Customer Service Advisor in Liverpool employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Liverpool
✨Tip Number 1
Get your game face on! When you’re applying for that Customer Service Advisor role, make sure to showcase your communication skills in every interaction. Whether it’s a phone call or an email, let your personality shine through and show them you’re the perfect fit for their team.
✨Tip Number 2
Do your homework! Research the not-for-profit sector and the specific organisation you’re applying to. Understanding their values and mission will help you tailor your responses and demonstrate your commitment to supporting the community.
✨Tip Number 3
Practice makes perfect! Before any interviews, run through common customer service scenarios and how you’d handle them. This will help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get clicking and let’s get you that role!
We think you need these skills to ace Customer Service Advisor in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and why you’re a great fit for us.
Show Your Passion: Let your enthusiasm for customer service shine through! We love candidates who are genuinely excited about helping others, especially in the not-for-profit sector. Share a bit about what drives you!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity right away.
How to prepare for a job interview at Michael Page (UK)
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences in handling customer queries and how you resolved issues effectively. This will show that you understand the role and can hit the ground running.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with customers in the past, whether over the phone or via email.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you faced a challenging customer situation and how you resolved it. Highlight your proactive approach to problem-solving, as this will resonate well with the values of the not-for-profit sector.
✨Emphasise Your Adaptability
Given that this is a temporary role, be prepared to discuss how you adapt to new environments and challenges. Share examples of how you've quickly adjusted to changes in previous jobs, which will reassure them of your ability to thrive in a dynamic setting.
