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For Companies At a Glance
- Tasks: Manage customer orders and ensure smooth delivery across UK and Europe.
- Company: Join a global leader in Manufacturing & Chemicals with a dynamic team.
- Benefits: Enjoy flexible working, free parking, gym access, and generous holiday allowance.
- Why this job: Make a real impact by enhancing customer satisfaction and operational efficiency.
- Qualifications: Experience in customer service or order management is essential.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Our Client
Page Group are pleased to be working with a global group within the Manufacturing & Chemicals space who are now looking for a new Customer Service & Operations Manager. The role will have overall responsibility for UK & European Customers, and will work with key stakeholders in the wider group to ensure smooth delivery of customer goods.
Job Description
- Ensure the smooth flow and delivery of customer orders within expected timescales
- Liaise with stakeholders in US to ensure stock levels meet customer demands and fulfil customer orders
- Ensure correct export documentation is in place for customer orders
- Manage and resolve customer issues around late delivery, none delivery or incorrect orders
- Manage stock levels in line with demand, market activity and customer behaviour
- Liaise with freight forwarding companies to ensure service levels are met and maintained
- Ensure commercial viability when working with freight forwarding companies
- Create and present reports on customer activity to key stakeholders in US
The Successful Applicant
- Experience in a similar Customer Service, Order Management or Export role
- Strong understanding of end to end order management
- Exportation experience (desirable)
- Excellent communicator both written and verbal
- Strong attention to detail
What’s on Offer
The role of Customer Service & Operations Manager will join a global market leader within the Manufacturing & Supply Chain Industry. Working Monday to Friday (35 Hours per week) with hybrid / flexible working, based from their Leeds Office. Free Parking Provided, Free on-site Gym, Private Medical Insurance, 25 days plus bank holidays (ability to buy or sell 5 days) and a number of excellent salary sacrifice benefits. Successful candidates will be located no further than a 1 hour commute from Leeds.
Customer Service & Operations Manager in Leeds employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Operations Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and operations. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you've managed customer issues or improved processes. This will demonstrate your ability to handle the challenges of the Customer Service & Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service & Operations Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service & Operations Manager role. Highlight your experience in order management and any relevant export roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your strong communication skills and attention to detail, as these are key for us at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, share examples of how you've managed customer issues in the past. We love candidates who can demonstrate their ability to resolve problems effectively, especially in a fast-paced environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Stuff
Make sure you understand the ins and outs of customer service and operations management. Brush up on your knowledge of order management processes, export documentation, and how to handle customer issues. This will show that you're not just interested in the role, but that you’re also prepared to hit the ground running.
✨Showcase Your Communication Skills
Since this role requires excellent communication, be ready to demonstrate your verbal and written skills during the interview. Prepare examples of how you've effectively communicated with stakeholders or resolved customer issues in the past. This will help you stand out as a strong candidate.
✨Be Detail-Oriented
Attention to detail is crucial in this position. During the interview, highlight instances where your attention to detail made a difference in your previous roles. Whether it was managing stock levels or ensuring correct documentation, showing that you can keep things organised will impress the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company’s operations, their approach to customer service, and how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
