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- Tasks: Be the go-to person for resolving customer issues and ensuring smooth communication.
- Company: Top recruitment agency in the UK with a focus on customer satisfaction.
- Benefits: Competitive salary, 28 days holiday, gym access, and subsidised canteen.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and strong problem-solving skills.
- Other info: Great opportunity for personal growth in a supportive environment.
The predicted salary is between 28000 - 32000 £ per year.
A leading recruitment agency in the United Kingdom is seeking a Customer Resolution Manager to serve as the primary liaison for customers, ensuring effective communication throughout the resolution process.
The ideal candidate will possess proven experience in customer service, along with strong problem-solving abilities and excellent communication skills.
The role offers a competitive salary between £28,000 to £32,000 and additional benefits, including 28 days of holiday leave, on-site gym access, and a subsidised canteen.
Customer Resolution Lead — Cross‐Team Problem Solver in Leeds employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolution Lead — Cross‐Team Problem Solver in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Resolution Lead role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service and problem-solving. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, don’t hold back on sharing your past experiences and how you’ve successfully resolved customer issues. We want to see your problem-solving abilities in action!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always looking for passionate individuals who can thrive in a customer-focused environment.
We think you need these skills to ace Customer Resolution Lead — Cross‐Team Problem Solver in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Resolution Lead role. Highlight your problem-solving abilities and customer service experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer resolution and how your communication skills can make a difference in our team.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully resolved customer issues in the past. We love to see measurable outcomes that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss your past experiences. Think of specific examples where you resolved issues effectively, as this will show your problem-solving skills in action.
✨Communicate Clearly and Confidently
Since the role involves being a primary liaison, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your thought process.
✨Research the Company Culture
Get to know the company’s values and culture. This will help you tailor your responses to align with what they’re looking for in a Customer Resolution Manager. Mentioning how your personal values match theirs can make a strong impression.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their approach to customer resolution or team collaboration.
