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For Companies At a Glance
- Tasks: Be the go-to person for leaseholders, managing queries and leasehold agreements.
- Company: Join Joseph Rowntree Housing Trust, a trusted name in sustainable housing.
- Benefits: Enjoy a competitive salary, flexible working, and a supportive team environment.
- Why this job: Make a real difference in communities while developing your career in housing.
- Qualifications: Experience in leasehold law and excellent customer service skills required.
- Other info: Great opportunity for growth in a meaningful organisation.
The predicted salary is between 28000 - 40000 £ per year.
- Home and flexible working
- Exciting time to join the organisation
About Our Client
Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation.
- Built on trust
- Show they care
- Make a difference
Job Description
- Customer service: Acting as the primary point of contact for leaseholders regarding queries about service charges, lease terms, repairs, and property management issues.
- Leasehold administration: Managing leasehold agreements, ensuring accurate record-keeping, and processing lease extensions.
- Service charge management: Working with the rent and service charge lead to calculate annual service charges, including increases, sinking funds and appropriate Section 20 notification process. Working closely with housing colleagues around the collection of leasehold charges, rent and service charges, providing transparent breakdowns of costs, and managing any disputes. Ensuring that all regulatory and legislative processes are adhered to, including Section 20 process.
- Staircasing support: Working collaboratively with the sales and marketing team to assist leaseholders with the process of buying additional shares in their property to achieve full ownership (staircasing).
- Compliance: Ensuring that all relevant housing legislation and regulations and ensuring all activities adhere to legal requirements.
- Financial management: Review, evaluate and monitor leaseholder accounts, identifying potential arrears, breach of leases and taking appropriate action to collect outstanding payments, or enforce lease conditions.
- Relationship building: Maintaining positive relationships with leaseholders to support sustainability within communities. Maintain compliance with all relevant and JRHT company policies and procedures.
The Successful Applicant
- Evidenced experience of shared ownership schemes, leasehold law, and relevant housing regulations.
- Excellent customer service skills with the ability to handle complex queries and concerns.
- Proven experience in dealing with leasehold agreements, supporting leaseholders, managing expectations and conditions within leases and where appropriate taking the relevant enforcement action.
- Proven experience of dealing with complex financial information and a proven ability to manage budgets and deliver service charge process and communications.
- Strong communication and interpersonal skills to build rapport with customers and stakeholders.
- Proficiency in relevant software applications for managing leaseholder data and transactions.
What\’s on Offer
- A competitive salary of £34,000 per annum.
- The chance to work in a purposeful organisation.
- Supportive and collaborative work environment.
- Flexible working arrangements to support work-life balance.
If you are passionate about all of the above we encourage you to apply for this rewarding role with Joseph Rowntree Housing Trust.
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Leasehold Management Officer - Joseph Rowntree Housing Trust employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Management Officer - Joseph Rowntree Housing Trust
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Joseph Rowntree Housing Trust on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching JRHT's values and recent projects. We want to show that we care about their mission and can make a difference in the role!
✨Tip Number 3
Practice common interview questions related to customer service and leasehold management. We need to demonstrate our expertise and how we handle complex queries with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team.
We think you need these skills to ace Leasehold Management Officer - Joseph Rowntree Housing Trust
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing high-quality services and making a difference in the community.
Tailor Your Experience: Make sure to highlight your relevant experience with leasehold law and customer service. We’re looking for specific examples that demonstrate your skills in managing leasehold agreements and handling complex queries.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Joseph Rowntree Housing Trust.
How to prepare for a job interview at Michael Page (UK)
✨Know Your Leasehold Stuff
Make sure you brush up on your knowledge of leasehold law and shared ownership schemes. Being able to discuss these topics confidently will show that you're serious about the role and understand the complexities involved.
✨Customer Service is Key
Prepare examples of how you've handled complex customer queries in the past. Think about times when you turned a negative situation into a positive outcome, as this will demonstrate your excellent customer service skills.
✨Get Familiar with Financials
Since the role involves managing budgets and service charges, be ready to discuss your experience with financial management. Bring examples of how you've dealt with financial information and any relevant software you've used.
✨Build Rapport
Think about how you can build relationships with leaseholders. Prepare to share your strategies for maintaining positive relationships and how you’ve successfully navigated disputes or concerns in previous roles.
