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For Companies At a Glance
- Tasks: Manage customer supply chain relationships and drive improvements in customer experience metrics.
- Company: Join a leading global brand in the innovative FMCG sector.
- Benefits: Competitive salary, car allowance, bonus, and long-term career prospects.
- Why this job: Be part of a collaborative environment that values innovation and growth.
- Qualifications: Experience in supply chain or customer operations with strong analytical and leadership skills.
- Other info: Enjoy a hybrid working setup with opportunities for team development.
The predicted salary is between 90000 - 100000 £ per year.
Join a global brand in the FMCG industry. Demand Planning & Customer Collaboration Management experience is required.
About Our Client
The organisation is a prominent player in the FMCG sector, recognised for its innovative approach and commitment to delivering quality products. As a large organisation, it provides a robust structure and opportunities for growth within the procurement and supply chain department.
Job Description
- Relationship development with key senior contacts within the Customer Commercial and Supply Chain teams.
- Drives Improvement in Customer experience metrics (Dispatch Rate, Overdue payments, Forecast Accuracy & Bias, Invoice Accuracy, On Shelf Availability, Claims Completion Times, # of escalations and time spent on escalations, Trade Terms compliance).
- Understand Customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) to develop opportunities for improved service, reduced cost to serve, and improved on-shelf availability.
- Management of the team of Customer Collaboration Specialists providing support and structure for individual and team development, and set priorities/guidance for the extended Customer team.
- Coach the team to close skills gaps across finance, Commercial, and SC knowledge.
- Ensure Customer insight is fed into the forecast process, working in partnership with CD to achieve this.
- Driving an improving trend in the Customer level forecast accuracy and bias.
- Be the main contact point for the Customer Development Director(s) within the Customer Operations team.
- Agreeing joint improvement plans with Customer Commercial and Supply Chain teams.
The Successful Applicant
A successful Customer Supply Chain Manager should have:
- Supply Chain and/or Customer Operations Experience - An experienced SC and/or Customer Experience Manager who can align sales and logistics with supply chain capabilities and customer needs.
- Strong analytical Skills - Champions and uses data to drive insight, quickly able to identify problems, root causes, and solutions.
- Leadership abilities - Highly motivated to make the best contribution and bring out the best in others.
- Commercial Business Understanding - Understands the Customer and Company P&L and how the end-to-end Order to Cash cycle operates.
- Relationship Building, Partnering, and Influencing - Ability to partner and build trust with a range of stakeholders both internally and externally.
What's on Offer
- Competitive salary ranging from £90,000 to £100,000 pa.
- Car allowance, bonus, and additional benefits.
- Permanent position with long-term career prospects.
- Opportunity to work within a large organisation in the FMCG industry.
- Collaborative and innovative work environment.
- Hybrid Working Setup: 3 days/week working onsite.
If you are ready to take the next step in your career as a Customer Supply Chain Manager, apply now to join a leading company in the FMCG sector.
Customer Supply Chain Manager UK in Kingston upon Thames employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Manager UK in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to people in the FMCG industry, especially those who work in supply chain roles. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company’s culture and values. Tailor your responses to show how your experience aligns with their goals, especially in demand planning and customer collaboration management.
✨Tip Number 3
Practice your analytical skills! Be ready to discuss how you've used data to drive improvements in customer experience metrics. Bring examples of how you’ve tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Supply Chain Manager UK in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Supply Chain Manager. Highlight your experience in demand planning and customer collaboration management, as these are key for us. Use specific examples that showcase your skills and achievements in these areas.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about the FMCG industry and how your background aligns with our needs. Be sure to mention your leadership abilities and how you can drive improvement in customer experience metrics.
Showcase Your Analytical Skills: We love data-driven decision-making! In your application, provide examples of how you've used analytical skills to solve problems or improve processes in supply chain or customer operations. This will help us see your potential impact on our team.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our innovative team!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Metrics
Familiarise yourself with key performance metrics like Dispatch Rate, Forecast Accuracy, and On-Shelf Availability. Be ready to discuss how you've used data to drive improvements in these areas in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities, especially in managing high-performing teams. Think about times when you’ve nurtured talent or set a vision for your team, and be ready to share these stories.
✨Understand the Customer's Culture
Research the company’s customer base and their operational standards. Be prepared to discuss how you can align your strategies with their culture and needs, demonstrating your understanding of their business.
✨Build Relationships
Think about how you can establish trust with various stakeholders. Prepare to discuss your approach to relationship building and how you’ve successfully navigated challenges while maintaining positive partnerships.
