At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users.
- Company: Respected professional services organisation focused on innovation.
- Benefits: Competitive daily rate, office-based role, and immediate start.
- Other info: Opportunity for career growth and development in a supportive setting.
- Why this job: Join a dynamic team and enhance your IT skills in a collaborative environment.
- Qualifications: IT qualifications and 3 years of experience in a similar role required.
The predicted salary is between 30000 - 42000 £ per year.
About Our Client
This opportunity is with a respected organisation within the professional services industry. As a medium-sized company, they prioritise high-quality service delivery and innovative solutions. Their technology department plays a key role in ensuring operational excellence and supporting their professional objectives.
Job Description
1st Line Support
- Responding to incoming calls, self-serve calls and emails made to the Service Desk promptly, ensuring a high level of customer service is maintained at all times
- Delivering incoming service requests such as requests for software, setting up new equipment, and new user/leaver requests in line with SLAs and KPIs
- Accurately and promptly logging and updating calls on the IT Service Desk knowledge base with the outcome of your problem solving and investigations
- Ensuring employees are kept updated on any outstanding IT issues with clear and concise communication
- Visiting other offices to deliver IT projects or resolve specific IT issues, as required
- Communicating effectively with the Service Desk Team Leader and other colleagues
- Providing cover for employee absence
2nd Line Support
- Focusing on more complex, time-consuming queries, helping to minimise the number of incidents that are escalated to the IT 3rd line resolver group
- Contributing to the Change Management and Problem Management processes
- Training and developing new members of the 1st line team, to help improve their knowledge and level of service provided
- Working collaboratively with colleagues across the department, escalating incidents to the 3rd line when they require additional expertise; or when they cannot be delivered in line with SLAs
The Successful Applicant
The successful candidate will have:
- IT/Technical qualifications (ideally: Windows 10 MCDST certification, MCP certification, or similar)
- Minimum 3 years\' experience in a similar role
- Knowledge and experience of Microsoft operating systems, Active Directory and O365
- Experience of working in an ITIL environment
- Basic networking skills e.g., TCP/IP, DNS, DHCP and VPN, SCCM
- Knowledge and experience of CRM System (InterAction), iManage Worksite/Filesite, IP Phone Administration (Mitel), Digital Dictation (Winscribe), Mobile Device Management and security products (antivirus, disk encryption, USB device control)
- Excellent customer service and client-facing skills
- Excellent communication skills - both written and verbal
- Proven analytical and problem-solving abilities
- Ability to work in a high-pressure environment
- A self-motivated and proactive attitude
- Experience of working in a team-oriented, collaborative environment
What’s on Offer
- Daily Rate inside IR35 (£100 - £180 DOE)
- Office based role (5 days a week) in Birmingham City Centre
- 3 month contract
- Immediate Start!
IT Support Analyst (1st & 2nd Line ) in Birmingham employer: Michael Page (UK)
As a medium-sized company in the professional services industry, we pride ourselves on delivering high-quality service and innovative IT solutions. Our supportive work culture fosters collaboration and continuous learning, providing employees with ample opportunities for growth and development. Located in the vibrant Birmingham City Centre, we offer a dynamic environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst (1st & 2nd Line ) in Birmingham
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Michael Page (UK) that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Analyst (1st & 2nd Line ) in Birmingham
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Michael Page (UK), it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Michael Page (UK) can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Michael Page (UK) will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Michael Page (UK)
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Michael Page (UK). This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Michael Page (UK).
