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- Tasks: Provide training, support, and resolve IT application issues efficiently.
- Company: Global leader in water delivery and optimisation systems.
- Benefits: 25 days holiday, flexible schemes, learning opportunities, and employee support.
- Why this job: Join a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: 3+ years in IT application analysis, strong problem-solving, and communication skills.
- Other info: Enjoy a vibrant workplace with excellent career growth and development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Offers opportunities for personal and professional growth. Apply and utilise your knowledge and skills of technology.
About Our Client
A global market leader and manufacturer of water delivery, control, and optimisation systems for modern built environment.
Job Description
- Provide training and support to end-users to facilitate the adoption of new systems and processes.
- Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.
- Identify opportunities to gain efficiency\’s, automate, and improve system performance.
- Ensure all incidents, requests and problems are managed consistently and resolved within the agreed SLAs.
- Conduct post-incident problem analysis and development to eliminate repeat problems.
- Ensure delivery meets quality and committed schedule requirements.
- Maintain and follow the allocated schedule of required system updates and time-critical jobs.
- Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved.
- Maintain and enhance the performance of all new and existing software and applications across the company through problem resolution.
- Support with contract management and systems migration.
- Support with project implementations.
The Successful Applicant
- Excellent troubleshooting and problem solving skills.
- Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
- Strong attention to detail.
- Willingness to learn new technologies and maintain industry knowledge.
- Ability to multi-task competing responsibilities.
- Good time and resource management skills.
- Ideally 3+ years of relevant experience in business / IT application analysis, information services, customer service, or a similar field.
What\’s on Offer
- 25 days holiday
- Flexible holiday buy/sell scheme
- Recognition and reward scheme
- Internal and external learning and development
- On site Café (West Drayton site)
- Employee Assistance Programme
- Cycle to Work & Tech Scheme
- Enhanced Maternity & Partner leave
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IT Application Analyst employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Application Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an Application Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've resolved IT application issues in the past. Show them you can think on your feet and tackle problems head-on!
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values and career goals. Check out our website for opportunities that match your skills and interests, and tailor your approach to each one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and remind them why you’re the perfect fit.
We think you need these skills to ace IT Application Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IT application analysis and any relevant skills that match what we're looking for. We want to see how you can bring your tech knowledge to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving skills and willingness to learn new technologies – we love that!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated with end-users or resolved issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Tech Inside Out
Make sure you brush up on the latest technologies relevant to the role. Familiarise yourself with common IT application issues and solutions, as well as any specific systems mentioned in the job description. This will show your potential employer that you're not just a techie, but someone who can hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled IT-related incidents or service requests in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your troubleshooting abilities and how you can contribute to resolving issues efficiently.
✨Communicate Like a Pro
Since strong communication skills are key for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would train end-users or support them through system changes, so being clear and concise is essential.
✨Be Ready to Discuss Continuous Learning
The job requires a willingness to learn new technologies, so come prepared to discuss how you keep your skills sharp. Mention any courses, certifications, or self-study you've undertaken recently. This shows that you're proactive about your professional growth and ready to adapt to new challenges.