At a Glance
- Tasks: Handle customer queries, book appointments, and provide support in a healthcare setting.
- Company: Reputable healthcare organisation in York with a supportive team culture.
- Benefits: Competitive salary, full training, free gym, generous holiday allowance, and flexible hours.
- Other info: Immediate interviews available with excellent progression opportunities.
- Why this job: Kickstart your career in healthcare while making a positive impact on customer experiences.
- Qualifications: No experience required; just bring your communication skills and empathy.
The predicted salary is between 26000 - 36400 £ per year.
A new exciting Permanent Healthcare Customer Service Advisor Position in York! No experience required; full training provided!
About Our Client
Michael Page have partnered with a reputable Healthcare Organisation in York. The business is looking for Customer Service Advisors to join their team on a permanent basis to start in September. This would be an exceptional opportunity for someone experienced within Customer Services or someone that would like to kickstart their career with a business that will provide full training.
Job Description
As a Healthcare Customer Service Advisor, you will be at the forefront of the business handling a range of queries in relation to the medical services the customers have with the business. You will be corresponding with customers mainly over the telephone and will be booking doctor appointments, processing claims and providing excellent guidance and support ensuring service level agreements are exceeded. If you are passionate about healthcare and improving the customer experience, we would love to hear from you!
The Successful Applicant
- Ideally previous customer service experience; this could be from a healthcare background such as support work or even hospitality/retail.
- Excellent communication skills and a confident telephone manner.
- Empathetic and understanding with strong listening skills.
- A high level of resilience and able to deal with difficult situations.
- A good problem solver.
- An excellent team player.
What is on Offer
- Salary of £26000+
- Reputable business within the healthcare sector.
- Full training provided.
- Excellent progression and development opportunities.
- Central location in York.
- Free parking.
- Monday to Friday 9am-5pm; part time hours and full time hours are available.
- Excellent benefits.
- Free gym on site.
- Generous holiday allowance; option to buy and sell holidays.
- Regular incentives.
- Great team and culture.
- Immediate interview.
Healthcare Customer Service Advisor employer: Michael Page (UK)
Join a reputable healthcare organisation in York as a Healthcare Customer Service Advisor, where you will receive full training and support to kickstart your career. Enjoy a vibrant work culture with excellent progression opportunities, generous holiday allowances, and on-site amenities like a free gym. With a focus on employee well-being and a commitment to exceptional customer service, this role offers a meaningful and rewarding experience in the heart of York.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page (UK). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page (UK) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Healthcare Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page (UK):Your cover letter is your chance to shine! Tell us why you want to work at Michael Page (UK) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page (UK)!
How to prepare for a job interview at Michael Page (UK)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
