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For Companies At a Glance
- Tasks: Lead strategic initiatives for operational efficiency and customer success in a growing tech firm.
- Company: Join a PE-backed tech company specializing in customer experience and cybersecurity services.
- Benefits: Enjoy a competitive salary of £90,000 to £110,000 and the chance to shape your team.
- Why this job: This is a unique opportunity to influence a new role and drive impactful change.
- Qualifications: Experience in leading professional services teams in SaaS, IT, or consultancy is essential.
- Other info: Ideal candidates should have strong commercial awareness and excellent communication skills.
The predicted salary is between 90000 - 110000 £ per year.
- Brand new role created due to company growth
- PE backed technology firm
About Our Client
A private equity backed technology company who provide cutting edge customer experience and cyber security services.
Job Description
Working the Operational Senior Leadership Team, the Head of Professional services is expected to suggest, plan and implement strategic initiatives targeting operational efficiencies, customer success and margin improvement.
Holding both line management responsibility and commercial responsibility the Head of Professional Services is a senior and influential position within the business
This is a new position that has been generated due to the growth of the business and its restructuring to align with the strategic development pillars, as such it offers the successful candidate the opportunity to develop the team in the way they best feel meets the primary objectives of the role.
The Successful Applicant
A successful Head of Professional Services should have:
- A background in running professional services team in either SaaS, IT or consultancy
- Proven experience in a leadership role within a professional services environment leading both project management and technical engineer
- Strong commercial awareness with the ability to develop services in line with the strategic objectives of the business.
- Excellent communication and interpersonal skills
- Educated to degree level, or relevant experience
- Holder of CMI or equivalent management qualifications preferred
What\’s on Offer
- A competitive salary range of £90,000 to £110,000 per annum
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Head of Professional Services employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Professional Services
✨Tip Number 1
Make sure to highlight your experience in leading professional services teams, especially in SaaS or IT environments. This role is all about strategic leadership, so be ready to discuss specific examples of how you've driven operational efficiencies and customer success in your previous positions.
✨Tip Number 2
Since this position involves significant commercial responsibility, prepare to demonstrate your strong commercial awareness. Think about how you've previously aligned service development with business objectives and be ready to share those insights during discussions.
✨Tip Number 3
Communication is key for this role, so practice articulating your thoughts clearly and confidently. Be prepared to showcase your interpersonal skills by discussing how you've successfully managed teams and built relationships with clients in the past.
✨Tip Number 4
As this is a new role, think creatively about how you would develop the team to meet the primary objectives. Prepare some innovative ideas on team structure and processes that could enhance performance and align with the company's strategic goals.
We think you need these skills to ace Head of Professional Services
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and expectations of the Head of Professional Services position. Highlight your relevant experience in running professional services teams, particularly in SaaS, IT, or consultancy.
Showcase Leadership Experience: Emphasize your proven leadership experience within a professional services environment. Provide specific examples of how you've led project management and technical teams to success.
Demonstrate Commercial Awareness: Illustrate your strong commercial awareness by discussing how you have developed services that align with strategic business objectives. Use metrics or outcomes to support your claims.
Craft a Compelling Cover Letter: Write a tailored cover letter that reflects your understanding of the company's growth and restructuring. Explain how your skills and experiences make you the ideal candidate to develop the team and meet the primary objectives of the role.
How to prepare for a job interview at Michael Page (UK)
✨Showcase Your Leadership Experience
Make sure to highlight your previous leadership roles, especially in professional services. Discuss specific examples where you successfully led teams in SaaS, IT, or consultancy environments, focusing on how you drove operational efficiencies and customer success.
✨Demonstrate Commercial Awareness
Prepare to discuss how you've developed services that align with strategic business objectives. Be ready to provide examples of how your commercial insights have positively impacted previous organizations, particularly in terms of margin improvement.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview, ensuring you convey your ideas effectively.
✨Align with Company Values
Research the company's culture and values, especially regarding their focus on customer experience and cybersecurity. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission as the Head of Professional Services.
