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For Companies At a Glance
- Tasks: Lead and develop a high-performing customer service team while driving process improvements.
- Company: Join a forward-thinking global manufacturing operation based in Liverpool, focused on excellence.
- Benefits: Enjoy hybrid working, competitive salary, excellent pension, generous holidays, and professional development.
- Why this job: Be part of a supportive culture that values collaboration and continuous improvement in customer service.
- Qualifications: Bachelor's degree and experience in customer service operations, especially with SAP in manufacturing.
- Other info: Work in a modern office with free onsite parking and clear career progression opportunities.
The predicted salary is between 40000 - 66000 £ per year.
- This is a hands-on leadership role
- Lead impactful change using tools like SAP.
About Our Client
This is a global manufacturing operation headquartered in Liverpool, serving markets across Europe and beyond. They\’re a forward-thinking, process-driven organization that prioritises continuous improvement, strong internal plant relationships, and seamless order-to-cash excellence.
Based in Liverpool, the company has a modern, high-tech manufacturing hub supporting its global service function.
Job Description
What You\’ll Be Doing:
- Lead, support, and develop a high-performing team of customer service specialists.
- Own and improve internal relationships with key operational stakeholders across the plant.
- Drive continuous improvement in the customer service order-to-cash process, leveraging tools such as SAP.
- Identify and eliminate inefficiencies in workflows, implementing best practice processes and systems.
- Work closely with the wider Customer Service leadership team to ensure global alignment in systems and service delivery.
- Monitor and report KPIs to drive operational insight and decision-making.
- Resolve escalated issues in collaboration with Supply Chain, Sales, and Quality teams.
- Participate in Lean Six Sigma and transformation projects.
- Support integration of customer service processes following acquisitions.
The Successful Applicant
What We\’re Looking For:
- A hands-on leader with a strong background in customer service operations within a manufacturing environment.
- Proven experience working with SAP.
- A natural collaborator who can confidently build relationships with internal teams and influence positive change.
- A track record of driving service improvements and embedding new processes.
- Passionate about delivering exceptional service – someone who sets the standard themselves.
- Comfortable managing data, metrics, and reporting to inform continuous improvement.
Your Background:
- Bachelor\’s degree in Business Administration or a related field.
- Solid experience managing or leading within a customer service function.
- Strong process and systems knowledge – especially in SAP and manufacturing settings.
- Excellent communication, negotiation, and problem-solving skills.
What\’s on Offer
- Hybrid & Flexible Working – Liverpool HQ, with just 2-3 days per week onsite
- Base Salary: £50k-£55k – Competitive for the region
- Excellent Pension Scheme – With strong employer contributions
- Generous Holiday Allowance – Plenty of time off to recharge
- Professional Training & Development – Ongoing support for career growth
- Clear Progression Path – Opportunities to advance within a global customer service function
- Modern Office Location – Contemporary workspace in Liverpool with a great atmosphere
- Free Onsite Parking – Convenient for those working at HQ
- Supportive & Collaborative Culture – Open, idea-driven environment
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Global Customer Service Team Lead employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Customer Service Team Lead
✨Tip Number 1
Familiarise yourself with SAP and its functionalities, as this role heavily relies on it. Consider taking a short online course or tutorial to brush up on your skills, which will demonstrate your commitment and readiness to hit the ground running.
✨Tip Number 2
Network with professionals in the manufacturing and customer service sectors. Attend industry events or join relevant online forums to connect with others who may have insights into the company culture and expectations, giving you an edge during interviews.
✨Tip Number 3
Prepare specific examples of how you've driven service improvements in previous roles. Be ready to discuss these during interviews, as showcasing your hands-on leadership experience will resonate well with the hiring team.
✨Tip Number 4
Research the company's recent projects and initiatives, especially those related to Lean Six Sigma and process improvements. This knowledge will not only help you understand their goals but also allow you to engage in meaningful conversations during your interview.
We think you need these skills to ace Global Customer Service Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service operations, particularly within a manufacturing environment. Emphasise your familiarity with SAP and any leadership roles you've held.
Craft a Compelling Cover Letter: In your cover letter, showcase your passion for delivering exceptional service and your ability to drive continuous improvement. Mention specific examples of how you've influenced positive change in previous roles.
Highlight Key Skills: Clearly outline your communication, negotiation, and problem-solving skills in your application. These are crucial for the role, so provide examples of how you've successfully used these skills in past positions.
Showcase Your Leadership Experience: Since this is a leadership role, detail your experience in managing or leading teams. Discuss how you've developed high-performing teams and improved internal relationships with operational stakeholders.
How to prepare for a job interview at Michael Page (UK)
✨Showcase Your Leadership Skills
As a Global Customer Service Team Lead, it's crucial to demonstrate your hands-on leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to developing high-performing customer service specialists.
✨Familiarise Yourself with SAP
Since the role involves leveraging SAP for continuous improvement, make sure you brush up on your knowledge of the system. Be ready to discuss specific instances where you've used SAP to drive efficiencies or improve processes in customer service.
✨Emphasise Collaboration and Relationship Building
This position requires strong internal relationships with operational stakeholders. Think of examples that highlight your ability to collaborate effectively across departments, and be prepared to discuss how you've influenced positive change in previous roles.
✨Prepare for Data-Driven Discussions
The role involves monitoring KPIs and making data-informed decisions. Be ready to talk about your experience with metrics and reporting, and how you've used data to identify inefficiencies and implement best practices in customer service operations.