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For Companies At a Glance
- Tasks: Assist customers in French and English via phone, email, and online platforms.
- Company: Respected company in the industrial/manufacturing sector known for innovation.
- Benefits: Competitive salary, hybrid working, private healthcare, and job stability.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Fluency in French and English, with strong communication and problem-solving skills.
- Other info: Opportunity for growth and development in a supportive environment.
The predicted salary is between 27000 - 37800 £ per year.
Our client is looking for a French speaking Customer Service candidate. A very well respected company.
About Our Client
The employer is a well-established, medium-sized organisation within the industrial/manufacturing sector. They are known for their innovative approach and commitment to providing high-quality products and services to their customers.
Job Description
- Respond to customer inquiries via phone, email, and online platforms in both French and English.
- Provide accurate product and service information to customers in a timely manner.
- Resolve customer issues and complaints with professionalism and efficiency.
- Process orders and ensure accurate and timely delivery coordination.
- Maintain detailed and up-to-date records of customer interactions.
- Collaborate with internal departments to address customer needs effectively.
- Support the sales team with customer-related tasks and follow-ups.
- Contribute to continuous improvement initiatives within the customer service department.
The Successful Applicant
A successful French Speaking Customer Service professional should have:
- Fluency in both French and English, with excellent written and verbal communication skills.
- Previous experience in customer service within the industrial/manufacturing sector is advantageous.
- Strong organisational and problem-solving skills.
- Proficiency with standard office software and customer management systems.
- A customer-focused approach and a keen eye for detail.
What's on Offer
- Competitive salary of £27,000
- Hybrid working
- Private healthcare
- Permanent contract offering job stability.
Proficiency in additional European languages - especially German or Italian - would be a strong advantage and is preferred for this role.
French Speaking Customer Service in Glasgow employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service in Glasgow
✨Tip Number 1
Make sure you brush up on your French and English communication skills. Practise responding to common customer queries in both languages, so you're ready to impress during the interview!
✨Tip Number 2
Research the company and its products before your interview. Knowing their innovative approach and commitment to quality will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Prepare some examples of how you've resolved customer issues in the past. Highlight your problem-solving skills and how you maintained professionalism under pressure – this is key for a customer service role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that dream job.
We think you need these skills to ace French Speaking Customer Service in Glasgow
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both French and English, make sure to highlight your language skills right at the top of your application. Use clear examples of how you've used these languages in previous roles, especially in customer service.
Tailor Your Experience: We want to see how your past experiences align with the job description. If you've worked in customer service within the industrial or manufacturing sector, mention it! Tailoring your CV and cover letter to reflect relevant experience can really make you stand out.
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and a friendly tone. We’re looking for someone who can connect with customers, so let your personality shine through while maintaining a professional approach.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Michael Page (UK)
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Try to engage in conversations or even conduct mock interviews in both languages to boost your confidence.
✨Know the Company Inside Out
Research the company’s history, values, and recent achievements. Understanding their innovative approach and commitment to quality will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experiences where you resolved issues efficiently or improved customer satisfaction. This will demonstrate your problem-solving skills and customer-focused approach.
✨Show Off Your Tech Savvy
Familiarise yourself with standard office software and customer management systems. Be ready to discuss any relevant tools you've used in previous roles, as this will highlight your organisational skills and readiness to adapt to their systems.
