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For Companies At a Glance
- Tasks: Handle customer complaints and resolve issues with care and efficiency.
- Company: Join a reputable and progressive energy business in Leeds.
- Benefits: Enjoy hybrid working, free parking, and a fantastic benefits package.
- Why this job: Great opportunity for growth with excellent training and a supportive team culture.
- Qualifications: Experience in the energy sector is preferred; strong communication skills are essential.
- Other info: Immediate interviews available; no weekend shifts!
The predicted salary is between 29315 - 32700 £ per year.
- A new exciting Permanent Energy Customer Care Advisor Position in Leeds!
- To work for a reputable Energy business to start asap!
About Our Client
Michael Page have registered a new exciting Permanent Energy Customer Care Advisor Position in Leeds to work for a reputable and progressive organisation to join the team on a permanent basis.
This would be an exciting opportunity for someone who is experienced within the industry that is looking to take the next step in their career with a business that will provide excellent learning and development routes.
Job Description
As an Energy Customer Care Advisor you will be working within the complaints department and will be handling escalations from start to finish resolving general, complex and regulatory body complaints.
You will be investigating each case ensuring the highest level of service is provided dealing with each complaint sensitively and towards agreements set and making sure compliance procedures are adhered to.
The role will be communicating with customers over the telephone, email and letter and will be working closely with other members of the business to come to the quickest resolution and to ensure the complaint isn\’t escalated further.
The Successful Applicant
Previous experience of working within the Energy Sector
Complaints experience desirable but not essential
Able to work independently and as part of a team to manage own workload and case files
Excellent communication verbal and written
A good problem solver
Passionate about helping and supporting customers improving the experience
What\’s on Offer
Salary of £29315+ reputable organisation within the Energy Sector+ excellent training and support+ structured learning and development programme for all employees+ central location in Leeds+ free parking+ hybrid working+ no shift patterns or weekends+ excellent benefits package+ private medical insurance+ option to buy extra holidays+ enhanced maternity and paternity+ superb offices+ excellent team and culture+ immediate interview
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Energy Customer Care Advisor employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Customer Care Advisor
✨Tip Number 1
Familiarise yourself with the energy sector and current trends. Understanding the industry will not only help you in interviews but also show your passion for the role, making you a more attractive candidate.
✨Tip Number 2
Brush up on your complaint handling skills. Since the role involves resolving complaints, practice articulating how you would approach different scenarios, focusing on empathy and effective communication.
✨Tip Number 3
Network with professionals in the energy sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 4
Prepare for situational questions during the interview. Think of examples from your past experiences where you've successfully resolved issues or improved customer satisfaction, as these will demonstrate your problem-solving abilities.
We think you need these skills to ace Energy Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the energy sector and any previous roles that involved customer care or complaint handling. Use specific examples to demonstrate your problem-solving skills and ability to work independently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of the energy industry. Mention why you are interested in this specific role and how your skills align with the company's values and objectives.
Highlight Communication Skills: Since the role involves communicating with customers via various channels, emphasise your excellent verbal and written communication skills. Provide examples of how you've effectively resolved complaints or handled difficult situations in the past.
Showcase Your Problem-Solving Abilities: In your application, include instances where you've successfully resolved complex issues or complaints. This will demonstrate your capability to handle escalations and your commitment to providing excellent customer service.
How to prepare for a job interview at Michael Page (UK)
✨Show Your Energy Sector Knowledge
Make sure to brush up on your knowledge of the energy sector before the interview. Being able to discuss current trends, regulations, and challenges in the industry will demonstrate your genuine interest and expertise.
✨Prepare for Complaints Scenarios
Since the role involves handling complaints, think of examples from your past experiences where you successfully resolved customer issues. Be ready to explain your thought process and how you ensured customer satisfaction.
✨Highlight Your Communication Skills
As an Energy Customer Care Advisor, excellent communication is key. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might even want to prepare a few examples of how you've effectively communicated with customers in the past.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving. Think of specific instances where you identified a problem, investigated it, and implemented a solution. This will show your potential employer that you can handle complex complaints effectively.