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For Companies At a Glance
- Tasks: Manage customer accounts, handle enquiries, and track orders from quote to delivery.
- Company: Reputable organisation in the industrial/manufacturing sector with a strong focus on quality.
- Benefits: Immediate start, potential for permanent role, and valuable experience in customer service.
- Why this job: Join a dynamic team and develop your skills in a supportive environment.
- Qualifications: Experience in customer service, excellent communication skills, and proficiency in MS Office.
- Other info: Opportunity for career growth in a large organisation.
The predicted salary is between 24000 - 36000 £ per year.
About Our Client
Our client is a well-established player in the industrial/manufacturing sector. They are a large organisation with a substantial workforce, dedicated to producing top-quality products while ensuring excellent customer service. This role will be a 3 / 6 month temporary position with the possibility of going permanent. This role offers an immediate start.
Job Description
- Responsible for customer daily account management, providing quotations, sharing product knowledge, dealing with customer enquiries & complaints.
- Being first point of contact for the customer, dealing with all customer enquiries & complaints when required.
- Manage orders from point of quotation to final delivery, ensuring progress is tracked, communicated, identifying potential issues and implementing solutions to ensure targets are met.
- To ensure regular contact is maintained with the customer and to develop customer relationships further.
- Work daily within the ERP system and Salesforce recording and maintaining customer accounts.
- Provides timely and accurate analysis and progress reporting in line with customer orderbooks.
- Produce daily/weekly statistical analysis and reporting on KPI's.
The Successful Applicant
A successful Sales Administrator should have:
- Experience in a customer service/sales administration role, preferably in the industrial/manufacturing sector.
- Excellent communication and interpersonal skills.
- Strong organisational and multi-tasking abilities.
- Proficiency in MS Office and customer service software.
- A customer-oriented approach with a problem-solving attitude.
- Ability to commit to a 3/6 month temporary role.
What's on Offer
- Immediate start.
- Opportunity to work in a large, reputable organisation in the industrial/manufacturing sector.
- Gain valuable experience in customer service and administration.
- Possibility of going permanent.
Sales Administrator in Ellesmere Port employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Ellesmere Port
✨Tip Number 1
Network like a pro! Reach out to your connections in the industrial/manufacturing sector. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in their business and ready to contribute to their customer service excellence.
✨Tip Number 3
Practice your communication skills! As a Sales Administrator, you’ll need to handle enquiries and complaints with ease. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Administrator in Ellesmere Port
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales administration, especially in the industrial/manufacturing sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Sales Administrator role. Share specific examples of how you've handled customer enquiries and complaints in the past.
Show Off Your Skills: Don’t forget to mention your proficiency in MS Office and any customer service software you’ve used. We love seeing candidates who are organised and can multi-task effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you started on this exciting opportunity!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Stuff
Make sure you brush up on the company's products and services. Understanding their offerings will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer enquiries or complaints. Highlight your problem-solving skills and how you maintained positive relationships with clients.
✨Get Familiar with ERP and Salesforce
Since you'll be working with these systems, it’s a good idea to familiarise yourself with their functionalities. If you have experience using similar software, be ready to discuss how you adapted to new tools in the past.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, company culture, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
