Inbound Contact Centre Agent in Dover

• Immediate start
• Hybrid working available

About Our Client

The employer is a growing organisation within the leisure industry, dedicated to providing excellent customer service and support to its clients.

Job Description

• Respond to incoming calls and provide accurate information and support to clients.
• Assist with booking clients travel
• Handle enquiries efficiently while maintaining a high standard of customer service.
• Log and manage client information using the organisation\’s systems.
• Collaborate with team members to resolve client issues promptly.
• Follow up on outstanding enquiries to ensure resolution.
• Maintain confidentiality and adhere to organisational policies and procedures.
• Provide administrative support to ensure smooth operations within the call centre.
• Assist in improving processes and identifying areas for service enhancement.

The Successful Applicant

• Previous experience in customer service or as a inbound contact centre agent
• Strong communication and interpersonal skills.
• Proficiency in using computer systems and databases.
• An ability to work under pressure and manage multiple tasks effectively.
• A keen attention to detail and problem-solving skills.
• A commitment to providing excellent service and supporting clients.

What\’s on Offer

• Flexible hybrid working options to support work-life balance.
• A fixed-term contract with potential for growth and development.
• Supportive and inclusive company culture in Dover.