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For Companies At a Glance
- Tasks: Support customers with health care inquiries and provide assistance via telephone.
- Company: Reputable non-profit organisation dedicated to improving health services.
- Benefits: Competitive salary, training, and opportunities for career advancement.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and excellent communication skills.
- Other info: Join a positive work environment focused on growth and support.
The predicted salary is between 28800 - 43200 £ per year.
A reputable non-profit organization in York is seeking a Customer Experience Advisor. The role involves supporting customers with health care inquiries and providing support via telephone.
Applicants should have:
- Experience in customer service
- Excellent communication skills
- An empathetic approach
This position offers a competitive salary, training, and opportunities for advancement in a positive work environment.
CX Champion for Health Services (York) employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Champion for Health Services (York)
✨Tip Number 1
Make sure to research the organisation before your interview. Knowing their mission and values will help you connect your experience with what they stand for, especially in health services.
✨Tip Number 2
Practice your communication skills! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you can support customers with their health care inquiries.
✨Tip Number 3
Show off your empathy during the interview. Share specific examples of how you've helped customers in the past, especially in challenging situations. This will demonstrate that you have the right approach for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer experience.
We think you need these skills to ace CX Champion for Health Services (York)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how your background aligns with the role of a Customer Experience Advisor, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping others and your empathetic approach. We love seeing genuine enthusiasm, so let your personality come through!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those related to health care. Be ready to discuss how you've handled inquiries in the past and demonstrate your understanding of empathy in customer interactions.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and concisely. Since this role involves supporting customers over the phone, consider doing mock interviews with a friend to refine your verbal communication and ensure you sound confident and approachable.
✨Demonstrate Empathy
Prepare examples that highlight your empathetic approach to customer service. Think of situations where you went above and beyond to help someone, especially in a health-related context, as this will resonate well with the interviewers.
✨Research the Organisation
Familiarise yourself with the non-profit's mission and values. Understanding their commitment to customer experience in health services will allow you to align your answers with their goals and show that you're genuinely interested in being part of their team.
