Customer Support Manager

• Join a startup to grow the organisation.
• Hybrid Working Options.

About Our Client

A fast-growing digital startup is preparing to launch an innovative platform in the UK, aimed at transforming how people connect with trusted professionals. They\’re currently looking for an enthusiastic Client Relationship Manager to join their team.

Job Description

• Serve as the primary point of contact for our clients, onboarding new clients onto the platform, ensuring exceptional service and long-lasting partnerships.
• Identify opportunities for upselling and cross-selling, contributing to revenue growth.
• Collaborate with colleagues to align client strategies and enhance overall service delivery.
• Provide valuable client feedback to inform platform enhancements and service improvements.
• Maintain a strong understanding of market trends, client industries, and competitor offerings.
• Track and report on relationship management activities and outcomes using CRM tools.

The Successful Applicant

• Proven experience in client relationship management, account management, or building and maintaining relationships.
• Excellent interpersonal and communication skills, with the ability to build strong, lasting relationships
• Confidence using CRM systems and managing sales pipelines effectively
• A proactive and self-driven mindset, focused on creating value and long-term client success
• A collaborative approach and the ability to thrive in a fast-paced, team-oriented environment

What\’s on Offer

• Hybrid working and part-time hours if preferred.
• Be part of a startup with ambitious growth plans.
• A supportive and collaborative team environment.
• 25 days annual leave plus bank holidays.

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