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For Companies At a Glance
- Tasks: Provide top-notch customer service via phone and email, ensuring satisfaction.
- Company: Join a growing retail organisation focused on customer excellence.
- Benefits: Enjoy 25 days holiday, gym discounts, life cover, and more perks.
- Why this job: Be part of a supportive team with great career growth opportunities.
- Qualifications: Must have strong customer service skills and be highly organised.
- Other info: Immediate start available for a 6-month contract.
The predicted salary is between 24000 - 36000 £ per year.
- Immediate start, long term contract.
- Fantastic benefits package and career path opportunities.
About Our Client
This position is with a growing organisation within the retail industry. As part of a small-sized team, the company is committed to maintaining high standards of customer satisfaction and operational excellence.
Job Description
- Deliver high-quality customer service via phone and email, ensuring a positive customer experience.
- Handle inbound calls from both customers and field technicians, providing effective support and assistance.
- Respond to general enquiries through the dedicated customer service inbox and other team-managed mailboxes.
- Manage customer queries related to repair scheduling using internal booking systems.
- Collaborate with the Planning Team to resolve more complex scheduling or service-related queries.
- Investigate and resolve customer and administrator complaints, accurately logging cases in the complaints database.
- Communicate with Regional Managers to obtain updates on repairs and complaints as needed.
- Process daily quotation requests from private customers, ensuring timely and accurate responses.
- Participate in any formal or informal training sessions provided by the company and attend meetings as required.
The Successful Applicant
A successful Customer Service professional should have:
- Demonstrated track record of delivering exceptional customer service via phone and email.
- Strong active listening skills to effectively understand and respond to customer needs.
- Highly organised with the ability to manage time and tasks efficiently.
- Capable of multitasking while maintaining strong attention to detail.
- Proficient in using various computer systems and software applications.
- Skilled in empathising with customers and conducting thorough fact-finding.
- Collaborative team player with the ability to work effectively within a small team environment.
What\’s on Offer
- Competitive salary
- 25 days of holiday leave, plus standard bank holidays and up to 10 extra days per annum (Free).
- On-site parking for added convenience.
- Cycle to work scheme
- Gym discount
- Life Cover
- Opportunity to work in a supportive and focused environment.
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Customer Service Support - 6 month contract employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support - 6 month contract
✨Tip Number 1
Familiarise yourself with the retail industry and the specific challenges it faces. Understanding the context in which the company operates will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your active listening skills. Since this role requires strong communication, consider role-playing scenarios with a friend or family member to enhance your ability to respond to customer needs effectively.
✨Tip Number 3
Brush up on your organisational skills by using tools like to-do lists or digital planners. Being able to showcase your time management abilities can set you apart, especially since the job involves multitasking and managing various queries.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Customer Service Support - 6 month contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you've handled inquiries via phone and email. Use specific examples that demonstrate your ability to deliver exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your strong active listening skills and your ability to manage multiple tasks while maintaining attention to detail, as these are key attributes for this position.
Showcase Relevant Skills: When filling out your application, emphasise your proficiency with computer systems and software applications. Highlight any experience you have with scheduling or managing customer queries, as this will align well with the job requirements.
Prepare for Potential Questions: Think about how you would respond to common customer service scenarios. Be ready to discuss how you would handle complaints or complex queries, as well as your approach to collaborating with team members to resolve issues.
How to prepare for a job interview at Michael Page (UK)
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved complaints or went above and beyond to ensure customer satisfaction.
✨Demonstrate Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you understand their needs and are engaged in the conversation.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and recent developments in the retail industry. Being knowledgeable about the organisation will help you tailor your responses and show genuine interest.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, such as how you would handle a difficult customer or a scheduling conflict. Think through your approach and be ready to explain your reasoning.
