Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a new Customer Service function in a manufacturing setting.
- Company: Join an industry-leading manufacturing business with a global reach.
- Benefits: Enjoy a competitive salary of £40,000 - £45,000 plus excellent company perks.
- Other info: This role is based full-time on-site in Huddersfield.
- Why this job: Be part of a dynamic team focused on efficiency and customer satisfaction.
- Qualifications: Strong people management experience and attention to detail required.
The predicted salary is between 34000 - 51000 £ per year.
About Our Client
Page Group are pleased to be supporting an industry leading manufacturing business who provide products to customers across the UK and Internationally. This is a relatively new role focused on the creation and development of a new Customer Service function.
Job Description
- Provide clear leadership and guidance to the internal Customer Service function.
- Responsibility for Order Management, ensuring the accurately and timely input of customer orders.
- Provide UK & International customers with information on product availability, lead times, and pricing.
- Proactively update customers with any potential changes to their orders.
- Provide support to field sales and account managers around administration, customer support and on-boarding new customers.
- Work closely with production and logistics to manage the smooth and timely flow of customer orders, ensuring any changes or delays are managed accordingly.
- Review, improve and implement standard operating procedures across the department with a view on efficiency and customer satisfaction.
- Ensure CRM systems are best utilised to capture customer data.
- Take ownership of any escalated customer issues.
The Successful Applicant
- Strong people management experience in a similar role or environment.
- Ability to build strong working relationships internally and externally.
- Experience implementing new processes and procedures.
- Strong attention to detail.
What's on Offer
This is an exciting role for a well-established and developing manufacturing business based in Huddersfield. The role offers a salary of £40,000 - £45,000 depending on experience along with excellent company benefits. The role will be based full on site in Huddersfield.
Customer Service Manager employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the manufacturing industry and the specific challenges it faces in customer service. Understanding the nuances of order management and logistics will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the manufacturing sector, especially those in customer service roles. Attend industry events or join relevant online forums to gain insights and make connections that could benefit your application.
✨Tip Number 3
Prepare to discuss your experience with CRM systems and how you've used them to enhance customer satisfaction. Be ready to share specific examples of how you've improved processes in previous roles.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've successfully managed teams and resolved escalated customer issues. Highlighting your ability to build strong relationships will be key in this role.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, particularly in a manufacturing environment. Use specific examples that demonstrate your leadership skills and ability to implement new processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities outlined in the job description, such as order management and customer relationship management.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention how you improved customer satisfaction scores or streamlined order processing times in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Look for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Michael Page (UK)
✨Showcase Your Leadership Skills
As a Customer Service Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your approach to guiding and motivating staff.
✨Understand Order Management Processes
Familiarise yourself with order management systems and processes. Be ready to discuss how you would ensure accurate and timely input of customer orders, as this is a key responsibility in the role.
✨Highlight Your Problem-Solving Skills
Be prepared to discuss specific instances where you've resolved escalated customer issues. This will show your ability to take ownership and effectively manage customer concerns.
✨Emphasise Relationship Building
Building strong relationships is vital in this role. Think of examples where you've successfully collaborated with internal teams or external clients, and be ready to share these during the interview.