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For Companies At a Glance
- Tasks: Join us as a Customer Service Driver, training new colleagues and delivering essential products.
- Company: Martin Brower is a global leader in supply chain solutions for iconic restaurant brands.
- Benefits: Enjoy competitive pay, free meals, private healthcare, and exclusive discounts.
- Why this job: Be part of a supportive team that values your contributions and offers growth opportunities.
- Qualifications: Must have Level 2 English & Maths, up-to-date Driver CPC, and strong customer service skills.
- Other info: Open to diverse applicants; if you meet 70% of the requirements, we want to hear from you!
- Excellent opportunity to join a business with huge growth plans
- Are you looking for an exciting opportunity with a career path?
About Our Client
Page Outsourcing are working on behalf of Martin Brower, a global leader in supply chain solutions, providing end-to-end logistical support to some of the world\’s most iconic restaurant brands for over 90 years.
Martin Brower fosters a people-first culture, ensuring every individual feels valued and supported. Creating an inclusive and supportive environment where every voice is heard, respected and appreciated.
Job Description
Join Martin Brower as a Customer Service Driver – Assessor or Trainer
Are you an experienced Class 1 Customer Service Driver who is ready to become an assessor or trainer?
First off, we will train you up to be an assessor and/or trainer, and during your first few months you will be mostly training or assessing our new colleagues as we ramp up to full capacity. When not training or assessing you will be undertaking the usual duties of a Customer Service Driver helping us develop our transport operations and be part of our network expansion from day 1.
As a key part of our team, you\’ll be responsible for delivering a mix of ambient, chilled, and frozen products-up to 4 drops per shift-ensuring each delivery is completed efficiently and accurately, in line with Martin Brower UK\’s procedures.
Your day-to-day as a driver will include:
- Completing thorough pre-departure vehicle checks and reporting any defects to the Transport Office.
- Verifying all goods are correct and securely loaded before departure.
- Following a set delivery schedule, logging arrival/departure times on a journey sheet or PDA.
- Carrying out essential delivery procedures: product checking, placement, and temperature probing-including unmanned deliveries.
- Keeping communication clear: Report any issues like delays, breakdowns, or delivery concerns promptly to the Transport Office.
End-of-journey duties:
- Clean and refuel your vehicle.
- Park as instructed and complete a debrief with the Transport Office.
Join us and be part of a professional, efficient team that takes pride in delivering more than just products-we deliver trust
The Successful Applicant
What We\’re Looking For – The Driver Who Goes the Extra Mile
We\’re not just hiring a driver – we\’re looking for a true logistics professional. If you\’re passionate about precision, cool under pressure (literally – you\’ll be handling refrigerated deliveries!), and thrive in a fast-moving environment, this could be your next great move.
The ideal candidate will bring:
- Strong foundation in English & Maths (Level 2 or equivalent) – essential for accurate paperwork and communication on the go.
- Up-to-date Driver CPC – you\’re fully certified and road-ready.
- Solid computer literacy – from route planning to logging deliveries on digital devices, you\’re confident with tech.
- Hands-on knowledge of vehicles & refrigeration systems – you know your kit and how to keep it running smoothly.
- Clear understanding of EC Drivers\’ Hours & Working Time Directive – because compliance and safety are non-negotiable.
- Customer Service Oriented: Acts promptly to meet customer needs and ensures a positive service experience – This is more than just a driving job – it\’s a chance to join a high-performance logistics team where every delivery matters.
What\’s on Offer
Salary: £19-£21 per hour plus weekend / bank holiday allowances
Trainer Allowance: £37.71 per week when actively training (min 4 hours training)
Assessor Allowance: £31.26 per week when actively assessing (minimum 1 assessment)
Full-time: Permanent – 4 on 4 off days
Alongside a competitive salary, enhanced pension and life assurance, you\’ll enjoy an inclusive workplace that truly values its employees, plus a range of benefits that includes:
- Free meals on-site every working day
- Private Healthcare (after 12 months)
- Exclusive employee discounts – save on big brands
- Enhanced pension
- Cycle to work scheme (after 12 months)
- Plus, flu jabs, dental advice, employee assistance programme, referral scheme to name but a few!
Martin Brower welcome applications from people of all backgrounds, experiences, and abilities. They don\’t expect everyone to have 100% of the skills, knowledge, and experience but if you think you can match at least 70% of the requirements and are able to demonstrate the company values, then please do get in touch.
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Customer Service Driver (HGV) - Assessor / Trainer employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Driver (HGV) - Assessor / Trainer
✨Tip Number 1
Familiarise yourself with the specific requirements for the role of an assessor or trainer. Understanding what skills and knowledge are essential will help you highlight your relevant experience during the interview.
✨Tip Number 2
Network with current or former employees of Martin Brower. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since this role emphasises customer service, having specific examples ready will demonstrate your capability to meet customer needs effectively.
✨Tip Number 4
Showcase your technical knowledge about vehicles and refrigeration systems during the interview. Being able to discuss how you maintain and operate these systems will set you apart as a knowledgeable candidate.
We think you need these skills to ace Customer Service Driver (HGV) - Assessor / Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Customer Service Driver, especially any training or assessing roles you've held. Emphasise your skills in logistics, customer service, and vehicle knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with Martin Brower's values and their commitment to a people-first culture.
Highlight Relevant Qualifications: Clearly list your qualifications, such as your Driver CPC certification and any relevant training. If you have experience with refrigerated deliveries or logistics, make sure to include that as well.
Showcase Customer Service Skills: Since this role is customer service-oriented, provide examples of how you've gone the extra mile in previous positions. Highlight any situations where you resolved issues or improved customer satisfaction.
How to prepare for a job interview at Michael Page (UK)
✨Showcase Your Customer Service Skills
As a Customer Service Driver, your ability to meet customer needs is crucial. Be prepared to share examples of how you've gone the extra mile for customers in previous roles, highlighting your problem-solving skills and commitment to service excellence.
✨Demonstrate Your Technical Knowledge
Since the role involves handling refrigerated deliveries, it's important to show your understanding of vehicles and refrigeration systems. Be ready to discuss any relevant experience you have with vehicle maintenance or temperature control procedures.
✨Highlight Your Training Experience
If you have experience in training or assessing others, make sure to mention it. Discuss how you approach training new colleagues and what methods you find effective in ensuring they understand their responsibilities and safety protocols.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations on the road. Think about potential challenges you might face, such as delays or vehicle issues, and prepare to explain how you would manage these situations while maintaining excellent service.