Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage calls, update records, and ensure excellent customer service.
- Company: Join a reputable organisation known for quality products and a supportive work environment.
- Benefits: Earn £12.60 per hour, enjoy holiday pay, and benefit from a flexible schedule.
- Why this job: Be part of a dynamic team that values innovation and teamwork with potential for permanent roles.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: This is a long-term temp role with great potential for extension.
- Long-term temp role with great permanent potential
- Call-centre role in supportive environment – no cold calling!
About Our Client
Our client is a large organisation with a reputation for excellence. Known for their high-quality products, they are committed to enhancing consumer experience and fostering a productive work environment
Job Description
* To manage a high volume of calls
* To create, update and close records in databases (CRM)
* To follow communication procedures, guidelines and policies
* To ensure at all times a professional image of yourself and the organisation is portrayed in any interaction
* To provide accurate, valid and complete information by using the right methods/tools
* Work with customer service manager to ensure proper customer service is being delivered
The Successful Applicant
A successful Customer Service Coordinator should have:
- Exceptional communication and interpersonal skills.
- A keen eye for detail and a high level of organisational ability.
- The capacity to handle sensitive information with discretion.
- A customer-focused approach and the ability to handle patient queries efficiently.
- Proficiency in using Microsoft Office Suite.
What\’s on Offer
- An hourly rate of £12.60 per hour, paid weekly, plus holiday pay.
- Opportunity to be a part of a large and supportive organisation and team located in Trowbridge.
- An engaging company culture that values teamwork and innovation.
- Five days on-site with a flexible work schedule.
- Temporary contract with great potential for extension and permanency.
#J-18808-Ljbffr
Customer Service Coordinator employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you in conversations but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a call-centre context. Role-playing common customer scenarios with a friend can help you feel more confident and prepared for the types of calls you might handle.
✨Tip Number 3
Get comfortable with CRM software and Microsoft Office Suite. If you have access to similar tools, spend some time learning their features, as this will demonstrate your readiness to manage records efficiently.
✨Tip Number 4
Showcase your organisational skills by preparing a system for managing your tasks and priorities. Being able to discuss how you would handle a high volume of calls and maintain records will impress the hiring team.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your exceptional communication and interpersonal skills, as well as your organisational abilities. Use specific examples from previous roles that demonstrate your customer service experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your keen eye for detail and how you can handle sensitive information with discretion, aligning your skills with the job description.
Showcase Relevant Experience: When detailing your work history, focus on any previous call-centre or customer service roles. Emphasise your ability to manage high volumes of calls and provide accurate information using CRM systems.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Michael Page (UK)
✨Showcase Your Communication Skills
As a Customer Service Coordinator, exceptional communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries or handled difficult situations.
✨Highlight Your Organisational Abilities
The role requires a keen eye for detail and strong organisational skills. Be prepared to discuss how you manage your time and prioritise tasks, especially when dealing with a high volume of calls. Mention any tools or methods you use to stay organised.
✨Emphasise Your Customer-Focused Approach
Make sure to convey your commitment to providing excellent customer service. Share specific instances where you went above and beyond to ensure customer satisfaction. This will show that you understand the importance of a customer-centric approach.
✨Familiarise Yourself with the Company
Research the organisation and its values before the interview. Understanding their commitment to enhancing consumer experience will allow you to tailor your responses and demonstrate that you are aligned with their mission and culture.
