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- Tasks: Assist clients with remortgage processes and manage enquiries from banks and third parties.
- Company: Join a reputable legal business known for its supportive culture and career growth.
- Benefits: Enjoy a salary of £22,500, monthly bonuses, hybrid working, and excellent on-site facilities.
- Why this job: Perfect for those seeking a fun, dynamic team environment with full training and progression opportunities.
- Qualifications: No experience needed; just bring your passion for customer service and a drive to succeed.
- Other info: Immediate start available; work Monday to Friday, 9 am - 5:30 pm.
The predicted salary is between 18000 - 27000 £ per year.
A new exciting Permanent Customer Service Assistant Position in Leeds! To work for a reputable legal business!
About Our Client
Are you currently working in retail or hospitality and looking to transfer those skills into an office-based role? Would you like to join a business that provides full training and an excellent progression plan? Do you want to join a fun and dynamic team? Then this could be the role for you!
We are currently recruiting for Customer Service Assistants in Leeds!
Job Description
As a Customer Service Assistant, you will be at the forefront of the business handling your own caseload of clients who are going through the remortgage process. You will handle a range of enquiries from clients and third parties such as banks, ensuring the process is as smooth as possible while working towards targets and deadlines set. The role will also involve chasing up documentation required for the department and performing any administrative duties as part of the process.
The Successful Applicant
No experience required if you are driven and dedicated to customer service, thrive in busy environments, and are looking to kick start your career. Please apply now!
What’s on Offer
- Salary of £22,500 + monthly bonuses
- No experience required
- Full training provided
- Excellent progression and development
- Monday to Friday 9 am - 5:30 pm
- Excellent benefits
- Hybrid working
- Great team and environment
- Excellent on-site facilities and superb offices
- Immediate start
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the remortgage process and common customer queries. This will help you demonstrate your understanding of the role during any informal discussions or interviews.
✨Tip Number 2
Highlight your experience in retail or hospitality when networking. These skills are highly transferable, and showcasing them can make you stand out to potential employers.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn. Ask them about their experiences and what they enjoy most about working at the company; this can provide valuable insights and help you tailor your approach.
✨Tip Number 4
Prepare for potential questions about how you handle busy environments. Think of specific examples from your past roles that showcase your ability to thrive under pressure and maintain excellent customer service.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience from retail or hospitality that showcases your customer service skills. Emphasise your ability to handle enquiries and work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to transition into an office-based position and how your previous experiences have prepared you for this opportunity.
Highlight Transferable Skills: In your application, focus on transferable skills such as communication, problem-solving, and time management. These are crucial for a Customer Service Assistant handling client enquiries and administrative tasks.
Show Your Motivation: Convey your motivation to join a dynamic team and your eagerness to learn and grow within the company. This will resonate well with the employer looking for driven candidates ready to kick start their careers.
How to prepare for a job interview at Michael Page (UK)
✨Showcase Your Customer Service Skills
Even if you don't have direct experience in a legal environment, highlight your customer service skills from retail or hospitality. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Your Ability to Learn
Since the role offers full training, emphasise your eagerness to learn and adapt. Discuss any past experiences where you quickly picked up new skills or processes, showing that you're ready for this transition.
✨Prepare for Common Questions
Anticipate questions related to handling client enquiries and managing deadlines. Prepare answers that reflect your problem-solving abilities and your approach to maintaining a smooth process for clients.
✨Express Enthusiasm for the Role
Let your passion for customer service shine through during the interview. Talk about why you want to work in this position and how you can contribute to the fun and dynamic team environment.
