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- Tasks: Assist customers with queries and ensure top-notch service in a busy environment.
- Company: Reputable financial services business experiencing significant growth.
- Benefits: Salary of £24,000+, monthly bonuses, hybrid working, and excellent progression opportunities.
- Why this job: Join a dynamic team and kickstart your career in customer service with full training provided.
- Qualifications: Previous customer experience preferred but not required; strong communication skills essential.
- Other info: Immediate interviews available; enjoy a great team culture and modern office facilities.
The predicted salary is between 24000 - 33600 £ per year.
A new exciting Permanent Customer Service Assistant Position in Hull to work for a reputable financial services business. The organisation is going through a significant growth period, making this an excellent time to join the business. This position would be a fantastic opportunity for someone experienced in customer services or someone looking to start their career.
As a Customer Service Assistant, you will be handling a high volume of calls, assisting with a range of queries from existing customers, ensuring the highest level of service and that each query is resolved to the highest standard. You will be working in a busy environment, chasing up documents and details required for the customer, liaising with third parties to ensure a seamless process.
If you are passionate about customer experience and enjoy working in a busy environment, then please apply now!
The Successful Applicant:- Previous customer experience from a range of backgrounds such as retail and hospitality
- A confident telephone manner and excellent communication skills
- The ability to work under pressure in a fast-paced environment
- Good attention to detail and organisational skills
- An excellent team player
- Salary of £24,000 + monthly bonuses
- Reputable business within the financial services sector
- No experience required; full training provided
- Excellent progression and development
- No shift patterns or weekends
- Excellent benefits
- Hybrid working
- Central location in Hull
- Great team and culture
- Excellent offices and facilities
- Immediate interview
Customer Service Assistant employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention something specific about them that excites you.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, try role-playing with a friend. This will help you sound confident and ready to tackle any customer query.
✨Tip Number 3
Show off your teamwork! Think of examples where you've worked well with others, especially in busy environments. We love to see how you can contribute to a great team culture.
✨Tip Number 4
Be ready for a fast-paced chat! Prepare to discuss how you handle pressure and stay organised. This will show us you're the perfect fit for our dynamic customer service role.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, even if it's from retail or hospitality. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can contribute to our team. Keep it friendly and engaging!
Show Off Your Communication Skills: Since you'll be handling calls, it's important to demonstrate your excellent communication skills in your application. Use clear and concise language to show us you mean business!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Michael Page (UK)
✨Know the Company
Before your interview, take some time to research the financial services business you're applying to. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Whether it's from retail or hospitality, think of situations where you resolved a customer's issue or went above and beyond to ensure satisfaction. This will demonstrate your capability to handle queries effectively.
✨Practice Your Communication
Since the role requires a confident telephone manner, practice speaking clearly and concisely. You might even want to do a mock interview with a friend or family member. Focus on how you articulate your thoughts and ensure you come across as friendly and approachable.
✨Prepare for Pressure
The job is in a fast-paced environment, so be ready to discuss how you handle pressure. Think of examples where you've successfully managed multiple tasks or tight deadlines. This will reassure the interviewer that you can thrive in a busy setting.
