- Customer Service Agent
- Hybrid/ Mon-Fri
About Our Client
Our client is a well-established, medium-sized firm. Known for its commitment to quality and customer satisfaction, the company has a strong presence in Brighton and is recognised for its dedication to employee wellbeing and professional growth.
Job Description
- Responding promptly to customer inquiries
- Maintaining a positive, empathetic, and professional attitude towards customers
- Acknowledging and resolving customer complaints
- Ensuring customer satisfaction and providing professional customer support
- Processing orders, forms, applications, and requests
- Communicating with customers through various channels
- Keeping records of customer interactions, transactions, comments and complaints
- Providing feedback on the efficiency of the customer service process
The Successful Applicant
A successful \'Customer Service\' professional should have:
- A thorough understanding of customer service principles and practices
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office and customer service software
- Ability to work well in a team and under pressure
- Strong problem-solving skills
- High level of commitment to customer satisfaction
- Ability to multitask and remain organised in a fast-paced retail environment
What\'s on Offer
- £24500 (GBP)
- The opportunity to work in a professional and supportive retail environment
- Generous holiday leave
- A hybrid 9-5 working arrangement
- A permanent role with opportunities for professional growth
This is an excellent opportunity to enhance your customer service skills within a supportive environment in Brighton. Don\'t miss out, apply today! #J-18808-Ljbffr
