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For Companies At a Glance
- Tasks: Manage orders and ensure on-time delivery for a fast-growing beauty brand.
- Company: Join a well-established, ethical beauty brand in London.
- Benefits: Competitive salary, training, and a supportive work environment.
- Other info: Great growth opportunities and a focus on work-life balance.
- Why this job: Be part of a dynamic team making a difference in the beauty industry.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Brilliant opportunity to work for fast growing beauty brand. Customer service role working for a fast growing and ethical beauty brand.
About Our Client
This retail company is a well-established, medium-sized organisation operating in London. Known for its commitment to delivering high-quality products and excellent service, it provides a stable and professional environment for its employees.
Job Description
The main purpose of this role is to manage the order to invoice process for the UK domestic market, and to provide support and cover to other markets according to requirements. The Customer Service coordinator will receive orders into the system, will work with logistics providers to ensure on-time delivery, will be responsible for accurate invoicing and resolving customer claims.
Key responsibilities include:
- Managing the order to invoice process ensuring on-time delivery to all customers in the UK region including department stores, high street chains and pharmacies, pure players
- Processing orders from UK customers and coordinating with our Logistics partners to ensure customer requirements are met.
- Liaising with 3PLs, Sales team and customers regarding order queries
- Dealing with stock issues effectively
- Actively seeking improvement on logistics processes to reduce cost
- Identifying and resolving shipping issues and creating best practice
- Responsible for setting up and creating new lines with customers
- Ad hoc activities to support Supply Chain and the wider team
- Microsoft Dynamics experience useful
The Successful Applicant
A successful Customer Service professional should have:
- Previous experience in a customer-focused role, ideally in the retail industry.
- Strong communication and problem-solving skills.
- Attention to detail and the ability to manage multiple tasks effectively.
- Proficiency in using customer service software and standard office tools.
- A proactive and positive approach to customer interactions.
- Knowledge of retail operations and customer care best practices.
What\’s on Offer
- A competitive salary of £25,000 – £30,000
- Permanent position with growth opportunities in the retail industry.
- Comprehensive training and professional development support.
- An inclusive and supportive work environment in London.
- Employee benefits package to enhance your work-life balance.
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Customer Service employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Network like a pro! Reach out to people in the beauty industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show your passion for their brand and be ready to discuss how your skills can help improve their customer service experience.
✨Tip Number 3
Practice your problem-solving skills! Think of common customer service scenarios and how you would handle them. This will help you shine during interviews and show that you're ready for the role.
✨Tip Number 4
Apply through our website for the best chance of landing that job! We love seeing applications directly from candidates who are excited about joining our team.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant retail roles to show us you’re the perfect fit for our fast-growing beauty brand.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our ethical beauty brand. Keep it engaging and personal, so we get a sense of who you are.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem solvers, so share specific instances where you’ve made a difference in customer satisfaction or logistics processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Michael Page (UK)
✨Know the Brand Inside Out
Before your interview, take some time to research the beauty brand thoroughly. Understand their values, products, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your problem-solving abilities and proactive approach.
✨Familiarise Yourself with Logistics Processes
Since the role involves managing the order to invoice process, brush up on logistics terminology and processes. Being able to discuss how you would handle order queries or stock issues will impress the interviewers and show that you're ready to hit the ground running.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the customer service department. This shows that you’re engaged and thinking about how you can contribute to their success.