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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve client issues effectively.
- Company: A small property organisation known for quality and support.
- Benefits: Permanent position with stability, growth opportunities, and excellent benefits.
- Why this job: Join a supportive team and enhance your skills in the property sector.
- Qualifications: Experience in customer service, strong problem-solving skills, and great communication.
- Other info: Dynamic work environment with opportunities for career progression.
The predicted salary is between 28800 - 43200 £ per year.
- Excellent benefits package
- Previous relevant experience is desired
About Our Client
A small-sized property organisation with a focus on delivering exceptional services to its clients. The company is known for its commitment to quality and fostering a supportive work environment.
Job Description
- Ensure all client interactions are logged and followed up appropriately.
- Collaborate with internal teams to resolve customer issues effectively.
- Maintain accurate and up-to-date customer records.
- Provide guidance to clients regarding property-related processes.
- Identify and escalate issues requiring further attention to the appropriate department.
- Contribute to improving customer service procedures and standards.
- Deliver a high standard of service, ensuring client satisfaction.
The Successful Applicant
A successful Customer Service professional should have:
- Previous experience in a customer-focused role, preferably within the property industry.
- Strong problem-solving skills and attention to detail.
- Proficiency in using customer relationship management tools or similar systems.
- Excellent verbal and written communication skills.
- A proactive attitude with the ability to work independently and as part of a team.
- A commitment to providing outstanding customer experiences.
What\’s on Offer
- A permanent position within the property sector, offering stability and growth opportunities.
- Work in a supportive and professional environment in Ashford.
- Opportunities to enhance your skills and progress in your career.
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Customer Service employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Network like a pro! Reach out to people in the property industry, attend local events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your experiences. This will show potential employers that you're proactive and ready to tackle challenges head-on.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Research the property organisation's culture and tailor your approach to show how you fit in. We want to see your passion for delivering exceptional service!
✨Tip Number 4
Use our website to apply directly! It’s super easy and ensures your application gets seen. Plus, we love seeing candidates who take the initiative to reach out through our platform.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially if it's in the property industry. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your problem-solving abilities and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer service and how you can contribute to our supportive work environment. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since excellent verbal and written communication skills are key for this role, make sure your application reflects that. Use clear and concise language, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value highly!
How to prepare for a job interview at Michael Page (UK)
✨Know the Company Inside Out
Before your interview, take some time to research the property organisation. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles that highlight your customer service experience. Think about times when you resolved issues or improved processes. This will demonstrate your problem-solving skills and commitment to client satisfaction.
✨Familiarise Yourself with CRM Tools
Since proficiency in customer relationship management tools is important for this role, brush up on any relevant software you’ve used before. If you’re familiar with specific systems, mention them during the interview to showcase your technical skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s approach to customer service, or opportunities for professional development. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
