Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with product selection and resolve issues efficiently.
- Company: Reputable organisation known for high-quality products and exceptional service.
- Benefits: Competitive salary, generous holiday allowance, and access to company discounts.
- Why this job: Join a supportive team and make a real impact on customer experiences.
- Qualifications: Experience in customer support and strong communication skills.
- Other info: Opportunities for growth and a dynamic work environment.
The predicted salary is between 28000 - 34000 £ per year.
Overview
Fantastic opportunity to be part of a reputable organisation
Fantastic benefits and salary package available.
About Our Client
About Our Client
This company is known for its commitment to providing high-quality products and exceptional service. The company values professionalism and strives to maintain a customer-focused approach in all its operations.
Job Description
- Assist customers with product selection and provide detailed information about available options.
- Respond promptly and effectively to customer enquiries, both in person and through other communication channels.
- Maintain up-to-date knowledge of the company\’s product range to offer accurate advice.
- Resolve product issues efficiently, ensuring a positive experience.
- Support the team in achieving service targets.
- Keep customer records updated in the system to track interactions and preferences.
- Collaborate with other departments to ensure smooth operations in the Leeds location.
- Adhere to company policies and uphold high standards of customer service at all times.
The Successful Applicant
The Successful Applicant
A successful Customer Product Advisor should have:
- Previous experience in a customer product specialist or engineering role.
- Strong communication and interpersonal skills.
- The ability to learn and retain detailed product information.
- A solution-focused approach to resolving customer issues.
- Proficiency in using customer management systems or similar software.
- A professional and approachable demeanour.
What\\\’s on Offer
- A competitive salary ranging from £28,000 to £34,000 per annum.
- A permanent role with opportunities for growth within the company.
- Generous holiday allowance and a supportive work environment.
- Access to company benefits and discounts.
If you have a keen interest in mechanics or engineering and like fixing things, then this could be the role for you !
#J-18808-Ljbffr
Customer Product Support employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Product Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to talk about your experience and how it relates to the Customer Product Support role. Keep it concise and engaging!
✨Tip Number 3
Show off your skills! If you can, bring examples of how you've solved customer issues in the past. This will demonstrate your solution-focused approach and give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Customer Product Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in customer support or engineering, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Product Knowledge: Since the role involves assisting customers with product selection, demonstrate your understanding of the company’s products. Mention any relevant experience or knowledge you have that could help you excel in this position.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Products Inside Out
Make sure you familiarise yourself with the company's product range before the interview. Being able to discuss specific products and their features will show your enthusiasm and preparedness, which is key for a Customer Product Support role.
✨Practice Your Communication Skills
Since strong communication is crucial, practice answering common customer service scenarios. Think about how you would respond to different customer enquiries or issues, and be ready to demonstrate your solution-focused approach during the interview.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experience where you've successfully resolved customer issues. Highlight your thought process and the steps you took to ensure a positive outcome, as this will resonate well with the interviewers.
✨Be Professional and Approachable
Your demeanour matters! Dress appropriately and maintain a friendly attitude throughout the interview. Remember, they’re looking for someone who can represent their commitment to exceptional service, so let your personality shine through while staying professional.