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For Companies At a Glance
- Tasks: Lead a customer care team and resolve customer issues effectively.
- Company: Join a leading manufacturer in the Construction Sector.
- Benefits: Competitive salary, Monday to Friday role, and on-site work.
- Why this job: Make a real difference by enhancing customer experiences and relationships.
- Qualifications: Strong background in customer service and issue resolution skills.
- Other info: Opportunity to work in a supportive environment with career growth potential.
The predicted salary is between 40000 - 42000 £ per year.
Overview
Customer Care Manager
Manufacturing & Construction Sector
About Our Client
Page Group are working with a leading manufacturer within the Construction Sector who are looking to appoint a new Customer Care Manager
Job Description
- Leadership of a small customer care function
- Provide support to customers around customer issues and resolution management
- Own customer complaints from end to end, working with various departments to resolve customer issues
- Undertake route cause analysis to mitigate recurrence of issues
- Build strong working relationships with key stakeholders to improve the customer journey
- Provide a world class service to customer during all interactions
- Ensure customer data is accurately recorder on CRM system
The Successful Applicant
- Strong Customer Service Background
- Experience working on customer resolution / customer issues
- Ability to communicate with key stakeholders
What\\\’s on Offer
Monday to Friday role
Salary £40,000 – £42,000
Scunthorpe based – on-site
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Customer Care Manager employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing and construction sectors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common customer care scenarios. Think about how you’d handle complaints or improve customer journeys. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've resolved customer issues in the past. This will demonstrate your ability to own complaints from end to end.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any leadership roles you've had. We want to see how your background aligns with the Customer Care Manager role, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can bring value to our team. Remember, we love a good story, so share your experiences that relate to the job!
Showcase Your Problem-Solving Skills: Since the role involves resolving customer issues, make sure to include examples of how you've successfully handled complaints in the past. We want to know how you approach challenges and what strategies you use to find solutions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Customer Care Basics
Brush up on your customer service principles and practices. Be ready to discuss your previous experiences in resolving customer issues and how you’ve handled complaints. This will show that you understand the core of the role and can bring valuable insights.
✨Demonstrate Leadership Skills
As a Customer Care Manager, you'll be leading a team. Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to motivate others and improve processes, as this will resonate well with the interviewers.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you undertook root cause analysis to resolve customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes.
✨Build Rapport with Stakeholders
Since building strong relationships is key, think of ways you’ve successfully collaborated with different departments in the past. Share stories that illustrate your communication skills and how you’ve improved the customer journey through teamwork.
