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For Companies At a Glance
- Tasks: Manage billing and chase outstanding debts while communicating with consumers and healthcare organizations.
- Company: Join a private company in the impactful healthcare sector.
- Benefits: Enjoy hybrid working, flexible hours, and a competitive salary of £27-28,000.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Empathetic individuals with great communication skills and a friendly attitude are encouraged to apply.
- Other info: This role starts as a 6-month contract but is likely to become permanent.
The predicted salary is between 27000 - 28000 £ per year.
- Hybrid working opportunity based in Lincoln
- Great opportunity to be really making a difference
About Our Client
Our client is a private company within the healthcare sector.
Job Description
Key Responsibilities :
- Billing : Proactively manage and chase outstanding debts from consumers, ensuring timely payments and minimal ageing debt.
- Customer Communication : Contact consumers and healthcare organisations via phone, email, and letter to discuss overdue accounts, offering payment plans where necessary while ensuring all communications are professional and compliant with healthcare regulations.
- Account Reconciliation : Regularly reconcile consumer accounts, identifying discrepancies, applying adjustments, and working with other departments to resolve issues.
- Payment Plans : Negotiate and establish manageable payment arrangements for consumers experiencing financial hardship, ensuring that all agreements are documented and tracked accurately.
- Internal Collaboration : Work closely with the billing, customer service, and finance teams to resolve disputes and ensure accurate invoicing and payments.
- Credit Assessments : Assist in reviewing new consumer credit applications to assess risk and recommend appropriate credit limits.
The Successful Applicant
The successful candidate will be a natural ‘people person’ with a nature that is high in empathy. There is a ‘softly softly’ approach needed for this role. A nice phone manner and friendly and approachable attitude is a must.
What’s on Offer
£27-28,000
Initially a 6 month contract but likely leading to a permanent role
2 days per week home working
Some flexibility on working hours
Monday – Friday
#J-18808-Ljbffr
Credit Controller employer: Michael Page UK
Contact Detail:
Michael Page UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Fokussiere dich auf deine Kommunikationsfähigkeiten. Da du viel mit Kunden und anderen Abteilungen kommunizieren wirst, ist es wichtig, dass du deine Fähigkeit zur empathischen Kommunikation unter Beweis stellst. Übe, wie du freundlich und professionell am Telefon oder per E-Mail auf Anfragen reagierst.
✨Tip Number 2
Mach dich mit den spezifischen Vorschriften im Gesundheitswesen vertraut. Da die Rolle eine Einhaltung dieser Vorschriften erfordert, kann es hilfreich sein, sich über relevante Gesetze und Richtlinien zu informieren, um sicherzustellen, dass du in der Lage bist, diese in deiner täglichen Arbeit zu berücksichtigen.
✨Tip Number 3
Zeige deine Teamfähigkeit. Da enge Zusammenarbeit mit verschiedenen Abteilungen gefordert ist, solltest du Beispiele für erfolgreiche Teamarbeit in deinen Gesprächen hervorheben. Überlege dir, wie du Konflikte gelöst oder zur Verbesserung von Prozessen beigetragen hast.
✨Tip Number 4
Bereite dich darauf vor, über deine Erfahrungen mit Zahlungsplänen zu sprechen. Da das Aushandeln von Zahlungsvereinbarungen ein wichtiger Teil der Rolle ist, solltest du konkrete Beispiele aus deiner Vergangenheit parat haben, in denen du erfolgreich mit Kunden in finanziellen Schwierigkeiten gearbeitet hast.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Credit Controller position. Understand the key responsibilities and required skills, especially the importance of empathy and communication in this role.
Tailor Your CV: Customize your CV to highlight relevant experience in debt management, customer communication, and account reconciliation. Use specific examples that demonstrate your ability to handle sensitive situations with a 'softly softly' approach.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the healthcare sector and your passion for helping consumers. Emphasize your interpersonal skills and how they align with the company's values and the role's requirements.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your tone is professional and that your communication style matches the friendly and approachable demeanor sought by the company.
How to prepare for a job interview at Michael Page UK
✨Show Your Empathy
As a Credit Controller, being a 'people person' is crucial. During the interview, demonstrate your empathetic nature by sharing examples of how you've successfully handled sensitive situations with consumers in the past.
✨Communicate Professionally
Since you'll be dealing with healthcare organizations and consumers, it's important to showcase your professional communication skills. Practice articulating your thoughts clearly and maintaining a friendly tone, as this will reflect your ability to handle customer interactions effectively.
✨Highlight Your Problem-Solving Skills
Discuss your experience with account reconciliation and resolving discrepancies. Be prepared to explain how you approach problem-solving and collaborate with other departments to ensure accurate invoicing and payments.
✨Prepare for Negotiation Scenarios
Negotiating payment plans is a key responsibility. Think of scenarios where you've had to negotiate terms or find solutions for clients in financial hardship, and be ready to discuss these experiences during the interview.
