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For Companies At a Glance
- Tasks: Provide expert technical support and troubleshoot for a variety of IT systems.
- Company: Join a family-owned Managed Service Provider with a collaborative culture.
- Benefits: Competitive salary, extensive benefits, and training opportunities for professional growth.
- Why this job: Make a real impact in a supportive team while advancing your IT skills.
- Qualifications: 2-3 years experience in 2nd/3rd Line support and strong communication skills.
- Other info: Opportunity to work on-site in Coventry with potential customer site visits.
The predicted salary is between 28000 - 32000 £ per year.
About Our Client
Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business is still family-owned and has the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team that thrives within a collaborative, close-knit culture that promotes an environment that gets the best out of its technical specialists.
Job Description
As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area.
The Successful Applicant
This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in:
- Windows 10 / 11
- Windows Server
- Active Directory
- Office 365 / EntraID
- Virtualisation - VMWare / Hyper V
- Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP
What's on Offer
A salary range of £35,000 - £40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations.
This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
IT Network Support Engineer in Coventry employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Network Support Engineer in Coventry
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow IT pros. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in Microsoft technologies and networking, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to 2nd and 3rd Line support. Practice explaining complex concepts in simple terms, as communication is key in this role. We want to see how you can break down issues for clients!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace IT Network Support Engineer in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, Active Directory, and all the other tech skills mentioned in the job description. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support and how you can contribute to our team. Share specific examples of your past experiences that relate to the role – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients and team members, make sure your application reflects your excellent communication skills. We want to know how you handle tricky situations and support others effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Active Directory, and Office 365. Be ready to discuss specific scenarios where you've used these technologies, as well as any troubleshooting you've done with networking components like routers and firewalls.
✨Showcase Your Communication Skills
Since this role involves a lot of end-user support, practice explaining technical concepts in simple terms. Think about how you would help a non-technical person understand a complex issue. This will demonstrate your ability to communicate effectively with clients and team members.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or customer interactions. Prepare examples from your past experience where you successfully resolved problems or guided junior team members. This shows your practical knowledge and leadership potential.
✨Research the Company Culture
Since the company prides itself on a collaborative and close-knit culture, think about how you can fit into that environment. Be ready to share examples of how you've worked well in teams before and how you can contribute to maintaining a positive atmosphere.
