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For Companies At a Glance
- Tasks: Support customers with health care enquiries and process claims seamlessly.
- Company: Join a reputable not-for-profit organisation in York.
- Benefits: Competitive salary, free gym, generous holiday allowance, and excellent training.
- Why this job: Make a real difference by helping customers while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Immediate interviews available; part-time hours and great team culture.
The predicted salary is between 26000 - 36400 £ per year.
Overview
A new exciting Permanent Contact Centre Claims Advisor position in York. To work for a reputable not-for-profit business.
About Our Client
Michael Page have partnered with a reputable not-for-profit business in York. The organisation are looking for a Contact Centre Claims Advisor to join the department on a permanent basis. This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme. Immediate interview available, please apply now.
Job Description
As a Contact Centre Claims Advisor you will be supporting customers with a range of enquiries in relation to the health care services the business offers. The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with, providing the highest level of care and support. You will also be processing claims for the customer and handling the transaction from start to finish, making sure a seamless experience is provided.
The Successful Applicant
- Previous customer service experience this could be from a range of backgrounds such as retail and hospitality
- Excellent telephone manner and strong communication skills
- Passionate about helping and supporting customers providing the best solution for them
- A high level of empathy and understanding
- An excellent problem solver
- A good team player
Whats on Offer
- Salary of £26,000+
- Reputable business within the not-for-profit sector
- Full training provided
- Excellent progression and development opportunities
- Central location in York
- Free parking
- Monday to Friday 9am-5pm
- Part-time hours are availableExcellent benefits
- Free gym on site
- Generous holiday allowance
- Option to buy and sell holidays
- Regular incentives
- Great team and culture
- Immediate interview
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Contact Centre Claims Advisor employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Claims Advisor
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and mission will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling customer queries over the phone, try role-playing with a friend to get comfortable with common questions and scenarios.
✨Tip Number 3
Show off your empathy and problem-solving skills during the interview. Share specific examples from your past experiences where you helped customers and resolved issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Contact Centre Claims Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Contact Centre Claims Advisor role. Highlight any customer service experience you have, especially in environments like retail or hospitality, as this will show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping customers and your problem-solving skills. Let us know why you want to join our not-for-profit business and how you can contribute to our team.
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Michael Page (UK)
✨Know the Company Inside Out
Before your interview, take some time to research the not-for-profit business. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is all about supporting customers, be ready to share specific examples from your past experiences where you provided excellent customer service. Highlight situations where you solved problems or went above and beyond to help someone.
✨Practice Your Telephone Etiquette
As you'll be communicating mainly over the phone, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with handling queries and maintaining a friendly tone.
✨Demonstrate Empathy and Problem-Solving
Prepare to discuss how you approach customer issues with empathy. Think of examples where you had to understand a customer's feelings and provide a solution that made them feel valued and supported.
