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For Companies At a Glance
- Tasks: Assist clients through the remortgage process via phone calls and provide top-notch support.
- Company: Reputable legal firm in Leeds City Centre with a progressive culture.
- Benefits: Competitive salary, full training, structured career path, and excellent office facilities.
- Why this job: Join a dynamic team and make a real difference in clients' lives.
- Qualifications: Customer service experience, strong communication skills, and ability to thrive under pressure.
- Other info: Enjoy a Monday to Friday schedule with no shifts or weekends.
The predicted salary is between 24000 - 33600 £ per year.
A new exciting Permanent Contact Centre Advisor Position in Leeds City Centre! To work for a reputable and progressive Law Firm!
About Our Client
Michael Page have just partnered with a reputable Legal Business in Leeds City Centre. The organisation is looking for a Contact Centre Advisor to join their established team to provide support to clients that are going through the remortgage process. This would be a very exciting opportunity for someone who is looking for that next step in their career and to join a company which has an exceptional name within their market.
Job Description
As a Contact Centre Advisor, you will be handling incoming and outgoing phone calls assisting with a range of enquiries from clients that are currently going through the remortgage process. You will be providing support and guidance ensuring the highest level of service is provided at all times whilst handling the query to timescales and working towards targets set by the business. The role will also be corresponding with banks and other third parties to provide a seamless experience.
The Successful Applicant
- Previous customer service or contact centre experience
- Able to work under pressure in a fast-paced environment
- The ability to work in a volume role and have excellent organisation
- Strong communication skills and a confident telephone manner
- A good team player
What’s on Offer
- Salary of £24000+
- Reputable business within the Legal Sector
- Full training provided
- Structured career path in place
- Leeds City Centre
- Superb offices and facilities
- Excellent benefits
- Monday to Friday no shift patterns or weekends
- Fabulous team and environment
- Immediate interview
Contact Centre Advisor employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during your interview.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls as a Contact Centre Advisor, try role-playing with a friend. This will help you feel more confident and ready to tackle those client enquiries.
✨Tip Number 3
Show off your teamwork! Be prepared to share examples of how you've worked well in a team before. This is key for us, as collaboration is essential in a busy contact centre environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we want to see your passion!
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the Contact Centre Advisor role. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how your background makes you a perfect fit for our reputable legal business.
Show Off Your Communication Skills: Since you'll be handling calls and queries, it's essential to demonstrate your strong communication skills in your application. Keep your language clear and confident, just like you'd speak to a client!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Stuff
Before the interview, make sure you understand the remortgage process and the role of a Contact Centre Advisor. Brush up on common queries clients might have and how to address them. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role involves a lot of phone interaction, practice speaking clearly and confidently. You could even do a mock interview with a friend or family member. Highlight your previous customer service experience and how it has equipped you to handle various client situations.
✨Demonstrate Team Spirit
Being a good team player is crucial in this role. Think of examples from your past experiences where you collaborated effectively with others. Be ready to discuss how you can contribute to the team's success and maintain a positive work environment.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, training opportunities, or what a typical day looks like for a Contact Centre Advisor. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
