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For Companies At a Glance
- Tasks: Manage and resolve customer complaints through various communication channels.
- Company: Join a well-established financial services organisation known for excellent customer service.
- Benefits: Enjoy a 12-month contract with hybrid working options for flexibility.
- Why this job: Be part of a supportive culture where your skills are valued and you can make a difference.
- Qualifications: Previous experience in customer service and complaint handling is essential.
- Other info: Opportunity to participate in team meetings and ongoing training sessions.
The predicted salary is between 24000 - 36000 £ per year.
- 12 month contract
- Previous experience is essential
About Our Client
Our client is a well-established organisation in the financial Services industry. They are based in Tonbridge and are known for their excellent customer service and bespoke products.
Job Description
- Managing and resolving customer complaints in a professional and timely manner
- Communicating effectively with customers via email, phone, and in person
- Ensuring accurate records of all interactions and complaints are maintained
- Identifying trends in complaints and recommending improvements to processes and services
- Working closely with various departments to resolve issues
- Providing regular feedback to management on customer service issues and suggested solutions
- Actively participating in team meetings and training sessions
- Complying with all company policies and industry regulations
The Successful Applicant
A successful Complaints Handler should have:
- A strong customer service focus and excellent communication skills
- The ability to work efficiently under pressure and manage multiple tasks
- A proactive approach and the ability to identify and solve problems
- Excellent attention to detail and record-keeping skills
- A strong team player with a commitment to ongoing learning and development
- Previous experience in dealing with complaints
What\’s on Offer
- 12 month contract
- Hybrid working, offering the flexibility to work from home and in the office
- A professional and supportive company culture
If you are a dedicated Complaints Handler looking for an exciting opportunity in Tonbridge, we encourage you to apply today. Join a company where your skills and dedication will be truly valued. #J-18808-Ljbffr
Complaints handler employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints handler
✨Tip Number 1
Familiarise yourself with the financial services industry, especially the common complaints that arise. Understanding the typical issues customers face will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills by role-playing different complaint scenarios with a friend or family member. This will prepare you to handle various situations confidently and effectively.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your answers with their approach during interviews will show that you’re a good fit for their culture.
✨Tip Number 4
Network with current or former employees of the organisation on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced in the complaints handling role.
We think you need these skills to ace Complaints handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in handling complaints. Use specific examples that demonstrate your customer service skills and ability to resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and proactive approach. Mention how your experience aligns with the job requirements and express your enthusiasm for the role.
Highlight Relevant Skills: In your application, emphasise your attention to detail, ability to work under pressure, and teamwork skills. These are crucial for a Complaints Handler and should be evident in your written responses.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital in the financial services industry.
How to prepare for a job interview at Michael Page (UK)
✨Showcase Your Customer Service Skills
Since the role requires a strong customer service focus, be prepared to share specific examples of how you've successfully handled complaints in the past. Highlight your communication skills and ability to empathise with customers.
✨Demonstrate Problem-Solving Abilities
Employers are looking for candidates who can identify and solve problems effectively. Prepare to discuss situations where you proactively resolved issues and suggest improvements based on your experiences.
✨Emphasise Attention to Detail
As record-keeping is crucial in this role, be ready to explain how you ensure accuracy in your work. Mention any tools or methods you use to maintain detailed records of customer interactions and complaints.
✨Prepare for Team Dynamics
Since collaboration with various departments is essential, think about how you work within a team. Be ready to discuss your experiences in team meetings and training sessions, showcasing your commitment to ongoing learning and development.