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For Companies At a Glance
- Tasks: Manage service charge accounts and ensure timely payments from account holders.
- Company: Join a well-known Local Authority in London making a difference in community housing.
- Benefits: Immediate start with a dynamic work environment and opportunities for growth.
- Why this job: Engage with the community, solve problems, and develop valuable skills in a supportive team.
- Qualifications: Previous experience in collections or leasehold management is essential.
- Other info: Work in a customer-focused role with diverse communication channels.
The predicted salary is between 36000 - 60000 £ per year.
- Great Opportunity
- Immediate Start
About Our Client
You will be working for a well-known Local Authority based in London.
Job Description
The key responsibilities are as follows:
- Manage a portfolio of service charge accounts, working to targets set by the Collections Manager.
- Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under their lease.
- Authorise and check payment plans.
- Maintain contact with account holders through letter, email, telephone, or face-to-face as appropriate; issue statements and other account documentation on request from the account holder.
- Advise the account holder on the legal and statutory basis of service charges as appropriate.
- Investigate any issues raised by the account holder with the accounting process, with service charges, and other issues, working closely with other teams within Home Ownership.
- Advise the account holder on alternative sources of information, such as the CAB, and liaise with the CAB where necessary.
- Liaise with and respond to elected members on collections issues as required.
- Investigate issues with the lease and determine that service charges are in line with the provisions of the lease; ensure that any billing errors are noted and corrected.
The Successful Applicant
To be successful in this role you will need the following:
- Previous experience in a similar role.
- A good knowledge of leasehold issues, including but not limited to: service charges; repairs and maintenance responsibilities; current law and legislation.
- Broad knowledge and awareness of current issues and developments affecting the management of council housing.
- Experience in leasehold management and practice, or of arrears management.
- Experience in working as part of a customer-facing team, answering queries through a variety of channels within a customer-focused organisation.
- Experience of monitoring customer feedback.
- Experience of working to performance targets and deadlines and of managing workload to meet targets.
- Experience of liaising with resident, homeowner or comparable stakeholder groups.
- Experience of working with property management and accounting IT systems.
What’s on Offer
An immediate start contract based in London.
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Collections Officer employer: Michael Page UK
Contact Detail:
Michael Page UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer
✨Tip Number 1
Familiarize yourself with the specific leasehold issues mentioned in the job description. Understanding service charges, repairs, and maintenance responsibilities will give you an edge during the interview.
✨Tip Number 2
Highlight your experience in customer-facing roles. Be ready to share examples of how you've effectively managed queries and feedback from customers, as this is crucial for the Collections Officer position.
✨Tip Number 3
Demonstrate your ability to work under pressure and meet performance targets. Prepare to discuss specific instances where you successfully managed your workload to achieve goals.
✨Tip Number 4
Research the local authority's current issues and developments in council housing management. Showing that you're informed about the sector will impress your potential employers.
We think you need these skills to ace Collections Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities of a Collections Officer. Highlight your relevant experience in managing service charge accounts and your knowledge of leasehold issues.
Tailor Your CV: Customize your CV to reflect your previous experience in similar roles. Emphasize your skills in customer service, leasehold management, and your ability to work towards performance targets.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and your enthusiasm for working with the Local Authority. Mention specific examples from your past experiences that demonstrate your capability in handling service charges and liaising with account holders.
Proofread Your Application: Before submitting your application, carefully proofread all documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Michael Page UK
✨Show Your Knowledge of Leasehold Issues
Make sure to brush up on your understanding of leasehold issues, especially service charges and repairs. Be prepared to discuss how current laws and legislation impact these areas, as this will demonstrate your expertise and readiness for the role.
✨Highlight Customer-Facing Experience
Since the role involves a lot of interaction with account holders, share specific examples from your past roles where you successfully managed customer queries. This will show that you can handle various communication channels effectively.
✨Discuss Your Target-Driven Approach
Be ready to talk about your experience working towards performance targets. Share how you prioritize your workload to meet deadlines, as this is crucial for managing service charge accounts efficiently.
✨Prepare for Scenario-Based Questions
Expect questions that may present hypothetical situations related to account management or customer interactions. Think through how you would handle issues like billing errors or disputes over service charges, as this will showcase your problem-solving skills.
