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For Companies At a Glance
- Tasks: Contact clients about overdue payments and negotiate repayment plans.
- Company: Join a global financial institution known for innovative banking services.
- Benefits: Enjoy hybrid working, easy transport access, and professional development opportunities.
- Why this job: Make a real impact by helping clients while developing your negotiation skills.
- Qualifications: Strong communication, resilience, attention to detail, and customer service skills required.
- Other info: Work in a supportive environment with a focus on compliance and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Hybrid working
About Our Client
The client is a global financial institution known for its comprehensive banking services. They prioritise customer satisfaction, regulatory compliance, and innovative financial solutions to support their diverse clientele.
Job Description
- Contacting clients with overdue payments to discuss their financial situation.
- Negotiating repayment plans that are feasible for clients and beneficial for the company.
- Monitoring account status and updating records with payment activities.
- Collaborating with legal and compliance teams to handle complex cases.
- Providing excellent customer service while maintaining a firm stance on debt recovery.
- Ensuring compliance with financial regulations and company policies.
The Successful Applicant
- Strong communication skills: Ability to effectively negotiate and handle difficult conversations with clients.
- Persistence and resilience: Capable of managing rejection and maintaining a positive attitude.
- Attention to detail: Ensures accurate record-keeping and compliance with regulations.
- Problem-solving abilities: Finds creative solutions to help clients manage their debts.
- Customer service orientation: Balances firm debt recovery with excellent client support.
- Financial acumen: Understands financial products and regulatory requirements.
What’s on Offer
- Easy access public transport
- Hybrid model - after 2 months
- Professional development
Collections Account Manager employer: Michael Page UK
Contact Detail:
Michael Page UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Account Manager
✨Tip Number 1
Familiarise yourself with the financial products and services offered by our client. Understanding their offerings will not only help you in conversations but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your negotiation skills through role-playing scenarios. This will prepare you for the challenging conversations you'll have with clients regarding overdue payments, showcasing your ability to handle difficult situations.
✨Tip Number 3
Research common compliance regulations in the financial sector. Being knowledgeable about these regulations will show that you are serious about maintaining compliance while managing accounts.
✨Tip Number 4
Develop a strong understanding of customer service principles. Balancing firm debt recovery with excellent client support is crucial, so think of ways to demonstrate your customer service orientation during interviews.
We think you need these skills to ace Collections Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections or customer service. Emphasise your communication skills, problem-solving abilities, and any financial acumen you possess.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Collections Account Manager position. Mention specific examples of how you've successfully negotiated repayment plans or handled difficult conversations in the past.
Showcase Relevant Skills: When detailing your experience, focus on skills that align with the job description, such as attention to detail, persistence, and customer service orientation. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Michael Page UK
✨Showcase Your Communication Skills
As a Collections Account Manager, strong communication is key. Prepare to demonstrate your ability to negotiate and handle difficult conversations by sharing examples from your past experiences.
✨Demonstrate Resilience
Expect questions about how you handle rejection and maintain a positive attitude. Be ready to discuss specific instances where you've faced challenges and how you overcame them.
✨Highlight Attention to Detail
Since the role involves accurate record-keeping and compliance, be prepared to talk about your methods for ensuring accuracy in your work. Mention any tools or processes you use to stay organised.
✨Emphasise Problem-Solving Skills
The ability to find creative solutions is crucial in this role. Think of examples where you've successfully helped clients manage their debts and be ready to share these during the interview.
