Collections Account Manager

• Hybrid working
• Market leading company

About Our Client

The client is a global financial institution known for its comprehensive banking services. They prioritise customer satisfaction, regulatory compliance, and innovative financial solutions to support their diverse clientele.

Job Description

• Contacting clients with overdue payments to discuss their financial situation.
• Negotiating repayment plans that are feasible for clients and beneficial for the company.
• Monitoring account status and updating records with payment activities.
• Collaborating with legal and compliance teams to handle complex cases.
• Providing excellent customer service while maintaining a firm stance on debt recovery.
• Ensuring compliance with financial regulations and company policies.

The Successful Applicant

• Strong communication skills : Ability to effectively negotiate and handle difficult conversations with clients.
• Persistence and resilience : Capable of managing rejection and maintaining a positive attitude.
• Attention to detail : Ensures accurate record-keeping and compliance with regulations.
• Problem-solving abilities : Finds creative solutions to help clients manage their debts.
• Customer service orientation : Balances firm debt recovery with excellent client support.
• Financial acumen : Understands financial products and regulatory requirements.

What\’s on Offer

• Easy access public transport
• Hybrid model – after 2 months
• Professional development

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