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- Tasks: Deliver top-notch tech support across various platforms and troubleshoot issues like a pro.
- Company: Join a leading quantitative investment firm driving innovation in financial markets.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and a permanent position.
- Why this job: Work with advanced technology and make a real impact in the financial services industry.
- Qualifications: 2+ years of IT support experience and a degree in computer science or related field.
- Other info: Dynamic role with opportunities for growth and collaboration with traders and executives.
The predicted salary is between 36000 - 60000 £ per year.
A leading quantitative investment company focused on computer-driven trading in global financial markets.
Deliver high-quality technical support to users across Windows, macOS, and mobile platforms (iOS).
- Provide prompt troubleshooting and resolution of hardware, software, network, and market data issues.
- Manage user onboarding/offboarding, permissions, and account administration.
- Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco).
- Assist with mobile device configuration and management through Intune or similar platforms.
- Support virtual desktop infrastructure (VDI) environments to enable secure and flexible remote access.
- Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests.
- Document solutions and maintain IT knowledge bases for recurring issues and procedures.
- Identify opportunities for automation and workflow improvement to enhance efficiency.
- Provide after-hours and weekend on-call coverage as part of a support rotation.
The Successful Applicant:
- 2+ years of IT support experience in the financial services industry.
- Bachelor's degree in computer science, Information Technology, or related field.
- Strong troubleshooting, communication, and prioritisation skills.
- Experience supporting enterprise desktop environments, including Windows 11, and Office 365.
- Knowledge of identity and access management systems, user management, and security group administration.
- Experience with endpoint management, software deployment concepts, and packaging.
- Understanding of basic networking concepts (LAN/WAN, VPN, DNS, DHCP).
- Familiarity with cloud-based collaboration platforms (Microsoft 365, SharePoint, OneDrive).
- Working knowledge of AV setups and remote conferencing technologies (e.g. Zoom).
- Ability to work independently, manage priorities, and maintain attention to detail in a fast-paced environment.
- Comfortable interfacing directly with traders, executives, and analysts to provide professional, high-touch support.
What's on Offer:
- Competitive Salary
- Permanent position within the financial services industry.
- Opportunities to work with advanced technology and systems.
- Comprehensive benefits package (details to be confirmed).
End User Service Engineer in City of London employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Service Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding the latest trends in IT support. We recommend practising common troubleshooting scenarios so you can impress with your quick thinking!
✨Tip Number 3
Showcase your soft skills! Communication is key, especially when dealing with traders and executives. We suggest preparing examples of how you've effectively communicated complex tech issues in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace End User Service Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of End User Service Engineer. Highlight your IT support experience, especially in financial services, and showcase your skills with Windows, macOS, and mobile platforms.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Mention specific experiences that demonstrate your troubleshooting skills and ability to manage user onboarding/offboarding.
Showcase Your Technical Skills: Don’t forget to mention your familiarity with tools like Intune, VDI environments, and AV systems. We want to see how you can contribute to our tech-savvy team right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, macOS, and mobile platforms. Be ready to discuss troubleshooting methods for hardware and software issues, as well as your experience with tools like Intune and VDI environments.
✨Showcase Your Communication Skills
Since you'll be interfacing with traders and executives, practice explaining complex technical concepts in simple terms. Prepare examples of how you've effectively communicated with non-technical users in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved technical issues quickly and efficiently. Highlight your approach to identifying opportunities for automation and workflow improvements, as this will show your proactive mindset.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like handling a critical support request after hours. Think through your responses and be ready to explain your thought process and prioritisation skills in a fast-paced environment.
