Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with financial queries and deliver top-notch service daily.
- Company: Reputable financial organisation known for innovation and customer focus.
- Benefits: Permanent position, career growth, comprehensive training, and a supportive environment.
- Why this job: Make a real impact while developing your skills in a dynamic team.
- Qualifications: Strong communication skills and a positive attitude; previous experience is a plus.
- Other info: Convenient central location with great transport links.
The predicted salary is between 28800 - 43200 £ per year.
Make a real impact by helping customers and delivering excellent service daily. Join a reputable financial organisation committed to service excellence.
About Our Client
Our client is a well-established financial provider known for delivering reliable, customer-focused banking solutions to individuals and small businesses. With a strong reputation for innovation and service excellence, they offer a supportive environment where employees can grow, develop, and make a real impact.
Job Description
You will be responsible for:
- Handling inbound customer calls, providing friendly and efficient support across a range of financial products and services.
- Resolving queries confidently by learning and applying product knowledge to deliver accurate information.
- Maintaining a professional phone manner, ensuring every customer receives a positive and reassuring experience.
- Working collaboratively within a mid-sized team to meet service levels and contribute to a supportive team culture.
- Accurately logging customer interactions and following internal processes to ensure compliance and high-quality service.
- Managing challenging or complex situations with resilience, staying calm under pressure and finding effective solutions.
The Successful Applicant
A successful Customer Service Officer should have:
- A confident and professional phone manner with the ability to build rapport quickly.
- Strong communication skills and the ability to explain information clearly to customers.
- Resilience and the ability to stay calm and solutions-focused under pressure.
- A willingness to learn financial products and apply new knowledge to customer queries.
- Problem-solving skills with a proactive approach to supporting customers.
- Good attention to detail and the ability to follow regulated processes accurately.
- A positive attitude and desire to contribute to a supportive team environment.
- Previous customer service experience (contact centre or face-to-face) is beneficial but not essential.
What’s on Offer
You will have:
- A permanent position with opportunities for career growth.
- A supportive and professional work environment within the financial services sector.
- Comprehensive training to excel in the role.
- Convenient central location with accessible transport links.
If you are enthusiastic about providing excellent customer service and eager to contribute to a reputable organisation, apply now to become a Customer Service Officer.
Customer Service Officer in City of London employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in City of London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for their customer service approach.
✨Tip Number 2
Practice your phone manner! Since you'll be handling calls, try role-playing with a friend or family member. This will help you sound confident and friendly, just like they want in a Customer Service Officer.
✨Tip Number 3
Prepare for common customer scenarios. Think about how you'd handle tricky situations or difficult customers. Having a few strategies up your sleeve will show you're ready to tackle challenges head-on.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are eager to join our supportive team!
We think you need these skills to ace Customer Service Officer in City of London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re all about delivering excellent service, and that starts with being genuine.
Tailor Your Application: Make sure to tailor your application to the Customer Service Officer role. Highlight any relevant experience or skills that match the job description. We love seeing how your background aligns with our values and the specific responsibilities of the position.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, especially since you'll need to explain information clearly to customers in the role. A well-structured application makes a great first impression!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get your application in today!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Products
Before the interview, take some time to familiarise yourself with the financial products and services offered by the company. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Phone Manner
Since you'll be handling inbound calls, practice speaking clearly and professionally. You can even record yourself or role-play with a friend to ensure you sound friendly and efficient, just like the ideal Customer Service Officer should.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss these during the interview, as demonstrating your problem-solving skills will be key to impressing the interviewers.
✨Show Your Team Spirit
The company values a supportive team culture, so be prepared to talk about how you work collaboratively with others. Share examples of how you've contributed to a positive team environment in previous roles.
