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For Companies At a Glance
- Tasks: Guide clients in product selection and provide technical support.
- Company: Small, innovative organisation in the mechanical subsystems sector.
- Benefits: Competitive salary, permanent position, and career growth opportunities.
- Why this job: Make a meaningful impact in engineering and customer support.
- Qualifications: Bachelor's degree in Mechanical, Electrical, or related engineering field.
- Other info: Supportive work environment with opportunities for innovative projects.
The predicted salary is between 31500 - 40000 £ per year.
About Our Client
The employer is a small-sized organisation operating within the mechanical subsystems sector. They specialise in providing innovative solutions to their clients and are committed to maintaining high-quality standards in their products and services, particularly in Defence, Aerospace, Energy, Formula 1, and Industrial.
Job Description
Based from the Warrington office, the Customer Support Applications Engineer will:
- Use product knowledge to guide clients in product selection.
- Provide quotes for parts and systems to potential customers.
- Provide technical support information.
- Formulate technical commercial solutions from customer enquiries.
- Respond in a timely manner to technical enquiries.
- Liaise with the customer and engineering to ensure the customer receives the appropriate support.
- Help to ensure that the departments KPI's are met.
- Collaborate with the marketing team to ensure that prospective and existing clients are targeted with relevant marketing collateral.
- Support continuous improvement initiatives within the business.
The Successful Applicant
A successful Customer Support Applications Engineer should have:
Skills and Behaviours- Excellent communication skills.
- The ability to work both in a team and independently.
- Able to plan and organise your own workload.
- Professional telephone manner.
- Positive attitude.
- Ability to work to deadlines and prioritise work effectively.
- Ability to interpret technical drawings and specifications.
- Excellent work ethic & attendance.
- Proficient in all aspects of Microsoft Office.
- Able to use ERP System to support the job role.
- Able to use CRM Tool to support the job role.
Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics or a related technical field. Aerospace Engineering, Physics.
What's on OfferA competitive salary of approximately £31,500 - £40,000 per annum. A permanent position within a growing company in Warrington. Opportunities to work on innovative projects within the industrial/manufacturing industry. Supportive and professional work environment. Potential for career growth and development.
If you are passionate about engineering and customer support, this role offers an excellent opportunity to make a meaningful impact. Apply today to join a forward-thinking team!
Locations
Customer Support Applications Engineer in Cheshire, Warrington employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Applications Engineer in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your technical knowledge. Be ready to discuss how your skills align with the role of a Customer Support Applications Engineer and how you can contribute to the team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to show your interest in joining our innovative team.
We think you need these skills to ace Customer Support Applications Engineer in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your communication skills and technical knowledge in your application. We want to see how you can guide clients and provide support, so don’t hold back on showcasing your expertise!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Mention specific experiences that relate to customer support and engineering, as we love seeing how you fit into our innovative environment.
Be Professional Yet Personable: While we appreciate professionalism, we also value a positive attitude! Let your personality shine through in your application, showing us that you’re not just skilled but also a great team player.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our growing team.
How to prepare for a job interview at Michael Page (UK)
✨Know Your Stuff
Make sure you brush up on your product knowledge and technical skills related to mechanical and electrical engineering. Familiarise yourself with the company's products and services, especially those relevant to Defence, Aerospace, and Energy sectors. This will help you confidently guide clients in product selection during the interview.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and professionally. You might want to prepare examples of how you've successfully communicated technical information to non-technical clients in the past. This will demonstrate your ability to liaise effectively with customers and engineering teams.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've formulated technical commercial solutions from customer enquiries in previous roles. Think of specific scenarios where you responded to technical queries or provided support that led to successful outcomes. This will showcase your analytical skills and your proactive approach to customer support.
✨Prepare Questions
Interviews are a two-way street, so come prepared with insightful questions about the company’s projects, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you assess if the company aligns with your career goals. Plus, it gives you a chance to engage with the interviewers on a deeper level.