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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve queries promptly.
- Company: Well-established organisation in the property sector with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and career development opportunities.
- Why this job: Join a high-performing team and make a real difference in customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and problem-solving abilities.
- Other info: Exciting role in Chatham with potential for further training and growth.
The predicted salary is between 26000 - 30000 £ per year.
12 months maternity cover
Excellent company benefits
About Our Client
Our client is a well-established organisation in the property sector, known for their commitment to providing exceptional customer services. They focus on delivering tailored solutions to meet their clients' needs.
Job Description
- Deliver outstanding customer service, ensuring all queries are resolved promptly and professionally.
- Communicate effectively with customers via phone, email, and other channels.
- Maintain accurate records of customer interactions and update systems accordingly.
- Handle complaints and escalate issues when necessary to ensure customer satisfaction.
- Provide support to the wider team and contribute to process improvements.
- Assist with administrative tasks related to customer service operations.
- Ensure compliance with company policies and industry regulations.
- Proactively identify opportunities to enhance the customer experience.
The Successful Applicant
- Previous experience in a customer service advisor or client-facing role, ideally within the property industry.
- Strong communication and interpersonal skills with a customer-focused approach.
- Proficiency in using computer systems and maintaining accurate records.
- Problem-solving skills and the ability to handle challenging situations calmly.
- A proactive attitude with excellent organisational abilities.
What's on Offer
- Competitive salary ranging from £26,000 to £30,000 GBP.
- Opportunity to work in a well-established organisation within the property industry.
- Supportive and professional work environment.
- Potential for further career development and training.
If you are ready to take on an exciting role in Chatham and contribute to a high-performing team, we encourage you to apply now!
Customer Service Advisor in Chatham employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Chatham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their customer service goals.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers all day, it’s crucial to sound confident and friendly. Try role-playing common customer scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Be prepared to showcase your problem-solving skills. Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will help you stand out as a proactive candidate!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Chatham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in the property sector. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since you'll be communicating with customers via various channels, make sure your application reflects your strong communication skills. We love clear and concise writing, so keep it straightforward and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to discuss how you’ve resolved queries in the past and what strategies you used to ensure customer satisfaction. This will show that you understand the importance of a customer-focused approach.
✨Showcase Your Communication Skills
Since the role involves communicating via phone, email, and other channels, practice articulating your thoughts clearly. You might even want to prepare examples of how you've effectively communicated with customers in previous roles, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you faced a difficult customer issue and how you resolved it. Highlight your calmness under pressure and your proactive attitude in finding solutions. This will resonate well with the interviewers looking for someone who can handle complaints effectively.
✨Familiarise Yourself with the Company
Research the organisation and its commitment to exceptional customer service. Understanding their values and how they operate in the property sector will help you tailor your responses and show genuine interest in the role. Plus, it’s a great way to identify opportunities to enhance the customer experience!
