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For Companies At a Glance
- Tasks: Lead transformative projects to enhance customer service operations and improve efficiency.
- Company: Innovative financial services firm focused on exceptional customer experiences.
- Benefits: Competitive salary, annual bonus, flexible hours, and generous holiday allowance.
- Why this job: Make a real impact in customer service transformation with cutting-edge technologies.
- Qualifications: Experience in service transformation and strong stakeholder engagement skills.
- Other info: Join a forward-thinking team in a dynamic environment with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Immediate Start Available
Exciting Hands On Transformation Role
About Our Client
My client are within the financial services sector, offering innovative solutions and a focus on improving customer experiences. They aim to deliver exceptional service through a commitment to operational excellence and transformative strategies.
Job Description
- Develop strategic and annual plans for service transformation with clear benefit cases and secure stakeholder sign-off.
- Define and report on KPIs to demonstrate business benefits achieved.
- Prepare progress reports and attend governance meetings in line with our Strategic Execution Delivery framework.
- Ensure adherence to agreed governance processes by liaising with stakeholders and project teams.
- Lead and execute the delivery of transformation initiatives, meeting timelines and milestones.
- Implement process, system, and technology changes effectively to improve operational efficiency and customer experience.
- Collaborate with stakeholders to shape initiatives and secure buy-in.
- Communicate progress, risks, and achievements clearly to senior leadership and project teams.
The Successful Applicant
A successful Customer Service Transformation Lead should have:
- Proven experience in shaping and delivering service transformation programmes within customer service environments.
- Familiarity with the latest technologies and best practices for service efficiency and customer experience.
- Strong understanding of implementing technological or systems changes (e.g., live chat, AI tools) and when to leverage them.
- Ability to influence and engage stakeholders at all levels to drive transformation.
- Skilled in creating business cases that balance cost and expected benefits.
- Excellent written and verbal communication skills.
- Experience producing status reports, presentations, and metrics.
- Highly self-motivated, organised, and able to manage multiple priorities.
- Strong analytical and critical thinking skills with a problem-solving mindset.
- Innovative, resilient, and open to challenges.
- Proficient in MS Office (Word, Excel, PowerPoint, Teams, Outlook).
- Solid experience in project management and delivery.
What’s on Offer
On offer for the successful Customer Service Transformation Lead:
- Competitive Salary
- Discretionary Annual Bonus
- Flexible Start Times
- 28 days annual holiday plus bank holidays, with the option to purchase additional days.
If you are ready to lead transformative projects and enhance customer service operations as their customer service transformation lead, apply now to join a forward-thinking team in Bromley.
Customer Service Transformation Lead in Bromley employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Transformation Lead in Bromley
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who are already in transformation roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or a presentation that highlights your past transformation projects. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to companies you admire, like ours at StudySmarter, and express your interest in transformation roles. You never know what opportunities might arise!
✨Tip Number 4
Stay updated on industry trends! Follow relevant blogs, podcasts, and webinars about customer service transformation. This knowledge will not only impress interviewers but also help you engage in meaningful conversations with stakeholders.
We think you need these skills to ace Customer Service Transformation Lead in Bromley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service transformation. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use bullet points where necessary and keep it professional yet engaging – we love a bit of personality!
Highlight Your Tech Savvy: Mention any experience you have with the latest technologies or systems that improve customer service. We’re looking for someone who knows when to leverage tools like AI or live chat, so make sure to include those details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Transformation Strategies
Make sure you’re well-versed in the latest trends and technologies in customer service transformation. Be ready to discuss specific examples of how you've successfully implemented changes in previous roles, especially those that improved customer experience.
✨Master the Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to customer service. Be prepared to explain how you’ve defined and reported on KPIs in the past, and how they demonstrated business benefits. This shows you understand the importance of data in driving transformation.
✨Engage Stakeholders Effectively
Think about how you can influence and engage stakeholders at all levels. Prepare examples of how you’ve secured buy-in for initiatives in the past. This will highlight your ability to collaborate and communicate effectively, which is crucial for this role.
✨Showcase Your Problem-Solving Skills
Be ready to discuss challenges you've faced in previous projects and how you overcame them. Highlight your analytical and critical thinking skills, as well as your innovative approach to problem-solving. This will demonstrate your resilience and readiness to tackle challenges head-on.
