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For Companies At a Glance
- Tasks: Support brokers with queries and ensure excellent customer service.
- Company: Small, dynamic financial services firm focused on insurance.
- Benefits: Competitive salary, remote work, and career development opportunities.
- Why this job: Be the go-to person for brokers and make a real impact.
- Qualifications: Experience in broking or customer service; strong communication skills.
- Other info: Join a supportive team and grow your insurance expertise.
The predicted salary is between 25200 - 28000 £ per year.
About Our Client
The company is a small-sized organisation within the financial services sector, focusing on insurance. They are committed to delivering excellent services and ensuring operational efficiency.
Job Description
- Ensuring that the different broker businesses have their queries & requests for help answered quickly & professionally, with a full focus on customer service & satisfaction.
- Full ownership of brokers allocated to them with a "can do" approach to support day to day queries wherever these arise, by either resolving personally or escalating internally to the dedicated area.
- Responsibility for retaining a panel of Brokers & ensuring any internal systems are updated accordingly with relevant activity.
- The arranging of regular meetings with your allocated brokers, whether virtually, telephone or face to face if travel warranted.
- Supporting the broker & being the 'go-to' for a whole host of queries with aim of being a "critical friend" to the broker.
- Involvement in the onboarding process as directed.
- Working closely with other team members and teams within the business to build relationships internally to deliver excellence.
- Keep updated with the latest information regarding compliance, aged debts, or other needs so support can be provided with any development/training needs.
- Occasional insurer or Third Party Service Providers engagement to promote insurers/service providers to brokers & assist with placement needs or support for any bespoke scheme requirements.
- A proactive approach in understanding the needs of the brokers to support, training / development, & provide suitable solutions.
- Actively being open to attracting potential new prospects & referring them internally.
- Any additional tasks as agreed by the business or line manager.
The Successful Applicant
- Completion of or working towards Cert CII
- Computer literate (MS Word, MS Excel, & MS Power Point)
- Minimum of 4 years' experience in broking/insurer environment, or in a customer driven environment.
- Strong customer service skills
- Knowledge of Acturis, broking & Insurer processes
- Personal & Commercial Lines experience/knowledge
- Technical experience of broking for all product lines & with a strong customer focus
- Strong administration skills and paying attention to being detailed and specific
- Ideal but willingness to train/build Insurance expertise/commence Cert CII accreditation
What's on Offer
- A competitive salary ranging from £25,200 to £28,000 per annum.
- A permanent role in the financial services industry, with a focus on insurance.
- Remote working with occasional travel
- Potential for career development within the organisation.
Broker Support Consultant employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Support Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those in insurance. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your customer service skills! Since this role is all about supporting brokers, think of scenarios where you’ve gone above and beyond for a client. Be ready to share these stories during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Broker Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Broker Support Consultant role. Highlight your customer service skills and any relevant experience in broking or insurance. We want to see how you can bring that 'can do' attitude to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting brokers and how your background makes you a great fit for us. Don’t forget to mention your familiarity with tools like Acturis if you have it!
Showcase Your Communication Skills: As a Broker Support Consultant, communication is key. In your application, demonstrate your ability to convey information clearly and professionally. We love candidates who can engage effectively with brokers and internal teams alike!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Stuff
Make sure you brush up on your knowledge of the insurance sector and broking processes. Familiarise yourself with Acturis and any relevant compliance information. This will show that you're not just interested in the role, but that you’re also prepared to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about supporting brokers and ensuring their satisfaction, be ready to share examples of how you've excelled in customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a client.
✨Demonstrate Proactivity
The company values a 'can do' attitude, so come prepared with examples of how you've taken initiative in previous roles. Whether it’s suggesting improvements or actively seeking solutions, showing that you can think ahead will set you apart.
✨Build Relationships
Highlight your ability to build strong relationships, both with brokers and within teams. Discuss how you’ve collaborated with others to achieve goals or improve processes. This will resonate well, as the role involves working closely with various stakeholders.
