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For Companies At a Glance
- Tasks: Deliver exceptional customer service and ensure client satisfaction in a dynamic environment.
- Company: Reputable small organisation in the business services industry, focused on excellence.
- Benefits: Competitive salary, 25 days holiday, pension match, and remote work options.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and experience in customer service preferred.
- Other info: Great opportunity for career growth and teamwork in a supportive atmosphere.
The predicted salary is between 25200 - 30800 £ per year.
The Customer Care Coordinator role in the business services industry involves delivering exceptional customer service and ensuring client satisfaction. This permanent position is ideal for an organised and motivated individual with a passion for supporting customers effectively.
Client Details
This small sized organisation operates within the business services industry and is committed to providing outstanding service to its clients. They are known for their customer‑focused approach and fostering an environment that prioritises excellence and efficiency.
Description
- Respond to customer inquiries promptly and professionally via phone, email, and other communication channels.
- Manage and resolve customer complaints efficiently, ensuring a high level of satisfaction.
- Maintain accurate records of customer interactions and transactions in the system.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Provide regular updates to customers regarding their queries or concerns.
- Identify opportunities to improve customer service processes and recommend enhancements.
- Support the team by sharing knowledge and best practices to deliver exceptional service.
- Contribute to achieving team targets and overall business goals.
Profile
- Strong communication skills, both written and verbal.
- Proficiency in using customer relationship management (CRM) systems.
- Ability to multitask and prioritise effectively in a fast‑paced environment.
- Attention to detail and a problem‑solving mindset.
- Previous experience in a customer service role within the business services industry is advantageous.
- Team‑oriented attitude with the ability to collaborate effectively.
Job Offer
- Competitive salary ranging from £25,200 to £30,800 per annum.
- 25 days of holiday leave.
- Pension match scheme.
- Opportunity to work one day from home each week.
- Performance‑based bonus structure.
This is an excellent opportunity for a dedicated Customer Care Coordinator to join a reputable company in the business services industry. If you are ready to take the next step in your career, we encourage you to apply today.
Customer Care Coordinator in Bristol employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Bristol
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for their customer-focused approach.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or in person, being clear and confident is key. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you’ve resolved customer issues or improved processes. This will help you stand out as someone who can contribute to their team targets.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Care Coordinator in Bristol
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond to ensure client satisfaction in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. Use keywords from the job description to show that you understand what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll be one step closer to joining our fantastic team!
How to prepare for a job interview at Michael Page (UK)
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and customer service approach. Understanding their commitment to client satisfaction will help you align your answers with their expectations.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, strong communication is key. Prepare examples of how you've effectively handled customer inquiries or complaints in the past. This will demonstrate your ability to communicate clearly and professionally.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you resolved customer issues efficiently. Highlight your attention to detail and how you prioritised tasks in a fast-paced environment. This will show that you can handle challenges with a positive mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and customer service processes. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.
