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For Companies At a Glance
- Tasks: Lead a contact centre team to enhance customer satisfaction and manage performance metrics.
- Company: Join a leading healthcare provider in a supportive and dynamic environment.
- Benefits: Competitive salary up to £45,000, Monday to Friday hours, and career development opportunities.
- Why this job: Make a real difference in customer care while developing your leadership skills.
- Qualifications: Experience in contact centre management and strong communication skills.
- Other info: On-site role in Bradford; driving required due to location.
The predicted salary is between 36000 - 54000 £ per year.
About Our Client
Page Group is delighted to be working with a leading healthcare provider at their Bradford based head office, as they look to appoint a new Contact Centre Manager. The role will have operational responsibility for a small contact centre function, supporting B2C Customers across the UK.
Job Description
- Create, implement and manage service levels through review of KPI metrics and understanding customer feedback.
- Provide the contact centre with regular training, development and support to best drive customer satisfaction.
- Manage all available resources to ensure customer demand can be met.
- Create clear contact centre strategy that aligns with business strategy and customer needs.
- Take ownership of all escalated customer issues.
- Work with key stakeholders across the group.
- Create, develop and present reports around contact centre performance and customer feedback/satisfaction.
The Successful Applicant
- Experience leading a team in a contact centre environment.
- Strong demonstrable people leadership skills.
- Ability to interpret and understand data.
- Excellent communicator.
What's on Offer
The Contact Centre Manager role will join a leading healthcare-led business based in the Bradford area. Please note – the successful candidate will need to drive due to the business location. Salary of up to £45,000 depending on experience. Working hours are Monday to Friday 09:00 to 17:00.
Contact Center Manager in Bradford employer: Michael Page (UK)
Contact Detail:
Michael Page (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector or contact centre space. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Contact Centre Manager roles and practice your responses. We want you to shine when discussing your leadership skills and how you handle customer feedback.
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used KPIs to drive performance in previous roles. We love seeing candidates who can back up their experience with solid examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can help us elevate customer satisfaction.
We think you need these skills to ace Contact Center Manager in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Contact Centre Manager role. Highlight your experience in leading teams and managing customer satisfaction, as these are key for us.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past roles that show how you’ve interpreted data and improved service levels. We love seeing real-life applications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about the role and how your leadership style aligns with our mission at StudySmarter. Keep it engaging and personal.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Michael Page (UK)
✨Know Your Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to contact centres. Be ready to discuss how you've used data to drive improvements in customer satisfaction and operational efficiency in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people leadership experience. Think about times when you’ve successfully trained or developed a team, and be ready to share how you’ve motivated staff to achieve high service levels.
✨Communicate Clearly
As an excellent communicator, practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, demonstrating your ability to engage with stakeholders effectively.
✨Align with Business Strategy
Research the healthcare provider's mission and values. Be prepared to discuss how you can create a contact centre strategy that aligns with their business goals and meets customer needs, showing that you understand the bigger picture.
